Patient Advisor

Optical Express Group; Uxbridge; On-site; GBP 24,000 - 30,000; Full time

Job summary

Optical Express is seeking a dedicated Patient Advisor to deliver outstanding patient care and enhance the customer experience in our clinics. This role involves patient interaction from greetings to consultations, ensuring that patients feel supported throughout their journey. If you have strong organisational skills and a passion for service, we invite you to apply.

Benefits

Industry leading salary plus excellent bonus potential

State of the art, modern working environments

29 days annual leave

Free Laser Eye Surgery and Intraocular Lens Surgery

Free eye tests

Discounted prescription eye wear and sunglasses

Generous Optical Express friends and family discount scheme

Ongoing training and development opportunities

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Ability to communicate clearly with diverse individuals.

Responsibilities

• Building relationships with patients and ensuring communication pre- and post-treatment.
• Assisting in consultations and maintaining patient records.
• Scheduling treatment dates and discussing finance options.

Skills

Customer service

Organisational skills

Communication

Motivation

Job description

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.