Patient Advisor

JR United Kingdom; Kingston upon Hull; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in patient care seeks a Patient Advisor to enhance patient experiences from initial contact through treatment. This role involves engaging with patients, assisting during consultations, and maintaining accurate records. Ideal candidates are passionate about customer service and motivated to help patients succeed. Competitive salary, bonuses, and several employee benefits are offered.

Benefits

Competitive salary plus bonuses

29 days annual leave (pro-rata)

Free laser eye surgery

Free eye tests and discounts

Ongoing training and development

Qualifications

• Passionate about customer service.
• Organized and clear communicator.
• Motivated and driven to succeed.

Responsibilities

• Build relationships with patients and maintain communication.
• Assist in patient consultations and health checks.
• Schedule treatments and discuss finance options.

Skills

Customer service

Communication

Organization

Job description

Job Title: Patient Advisor

Location:

Kingston upon Hull, East Yorkshire, United Kingdom

Company:

Optical Express

Hours:

Full Time, 40 hours

Job Description:

Optical Express is dedicated to delivering exceptional patient care, outstanding clinical outcomes, and continuous investment in our people and technology. We foster a culture of excellence, support, respect, trust, and integrity, extending our values to local communities through charitable and environmental initiatives.

As a Patient Advisor, your role is vital in making patients feel valued from their first interaction. You will:

• Build relationships with patients and maintain communication before and after treatments
• Assist in patient consultations and health checks with advanced equipment
• Help patients complete health questionnaires and introduce them to their optometrist
• Schedule treatments and discuss finance options
• Maintain accurate patient records

We offer:

• Competitive salary plus bonuses
• Modern working environments
• 29 days annual leave (pro-rata)
• Free laser eye surgery and intraocular lens surgery
• Free eye tests and discounts on eyewear
• Employee discounts for friends and family
• Ongoing training and development

Ideal candidates are passionate about customer service, organized, clear communicators, motivated, and driven to succeed. If this describes you, we look forward to your application.