Patient Advisor

Optical Express Group; Camden Town; On-site; GBP 30,000; Full time

Job summary

Optical Express'recherche un Patient Advisor pour rejoindre son équipe à Londres. Ce poste exige une interaction quotidienne avec les patients, offrant un service exceptionnel tout en gérant les rendez-vous et en maintenant les dossiers. Idéalement, vous devrez posséder d'excellentes compétences en communication et en organisation, et une passion pour le service à la clientèle.

Benefits

Salaire de pointe avec un excellent potentiel de bonus

Environnement de travail moderne

29 jours de congés annuels

Opérations de chirurgie oculaire gratuites

Tests de vue gratuits

Réductions sur les lunettes de prescription

Réductions pour les amis et la famille

Opportunités de formation continue

Régime de retraite

Qualifications

• Passion pour fournir un service client de classe mondiale.
• Aptitude à communiquer clairement avec une diversité de personnes.
• Organisé et motivé à réussir.

Responsibilities

• Construire des relations avec les patients et assurer une communication régulière.
• Assister lors des consultations de patients et scanner les yeux avec des équipements modernes.
• Maintenir avec précision les dossiers des patients.

Skills

Customer Service

Organisational Skills

Communication

Motivation

Job description

Job Title: Patient Advisor

Hours: Full time, 40 hours per week

Location: London – Harley Street (must be flexible to work weekends)

Salary: up to £30,000 + benefits

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.