Patient Advisor

JR United Kingdom; Bury St Edmunds; On-site; GBP 18,000 - 25,000; Part time

Job summary

Optical Express seeks a Patient Advisor to enhance patient experience. This role involves building relationships with patients, providing consultations, and maintaining patient records. Ideal candidates possess exceptional customer service skills and effective communication abilities. Join a supportive team dedicated to patient care through ongoing training and development.

Benefits

Industry leading salary plus excellent bonus potential

State of the art, modern working environments

29 days annual leave

Free Laser Eye Surgery and Intraocular Lens Surgery

Free eye tests

Discounted prescription eyewear and sunglasses

Generous friends and family discount scheme

Ongoing training and development opportunities

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills needed.
• Clear and articulate communication with diverse individuals.

Responsibilities

• Building relationships with patients and maintaining communication.
• Undertaking diagnostic scans using advanced equipment.
• Advising on traditional vision correction solutions.

Skills

Customer Service

Organisational Skills

Communication

Motivation

Job description

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Hours: Part Time with travel to Cambridge

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities

It’s our Patient Advisor's to make our patients feel like a superstar from the moment they enter our clinics.

Our Patient Advisor's are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations / practice visits
• Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
• Introducing patients to their optometrist
• Scheduling treatment dates for vision correction surgery
• Advising on traditional vision correction solutions, namely glasses and contact lenses
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.