Patient Administrator MiiU Cirencester

Gloucestershire Health and Care NHS Foundation Trust; Cirencester; On-site; GBP 17,000 - 19,000; Part time

Job summary

Gloucestershire Health and Care NHS Foundation Trust in Cirencester is seeking a patient administrator for Cirencester Community Hospital's Minor Injury and Illness unit. This permanent, part-time role covers 12 hours per week, supporting a busy practitioner-led service operating 08:00-20:00 seven days.

The successful candidate will have strong communication and organisational skills, be computer literate, and comfortable handling sensitive information and patient enquiries.

Qualifications

• Excellent communication and organisational skills.
• Computer literate and able to work under pressure.
• Experience with call handling or data entry is beneficial.

Responsibilities

• Support the team as a patient administrator.
• Handle enquiries from patients and colleagues.
• Enter data into multiple systems as required.

Skills

Communication skills

Organisational skills

Computer literacy

Call handling

Data entry

SystmOne

Tools

SystmOne

Job description

This role is offered on a permanent basis. The hours are part-time, 12 hours per week .

Cirencester Community Hospital has a dedicated Minor Injury and Illness unit that operates from 08:00-20:00, 7 days a week and is a Practitioner led service

We require a Patient administrator to support the team

We are a forward thinking and dynamic unit dealing with a variety of minor injuries, illness, trauma and medicine.

If you have excellent communication and organisational skills, work well under pressure and are computer literate you will enjoy the challenge this position offers.

The service uses SystmOne so previous experience with this programme will be an advantage but not essential.

The successful candidate will be self-motivated, enthusiastic and be able to demonstrate the following

• Possess the ability to prioritise their own workload within a tight deadline together with their co-workers.
• Cope well under pressure
• Work well within a team and on their own.
• Have excellent verbal and written communication skills.
• Have good organisational skills.
• Demonstrate initiative and flexibility together with good attention to detail
• You must be able to deal with sensitive information and interact with patients to deal with their enquiries.

Prior experience of call handling, management and entering data into a number of systems is beneficial. Knowledge of SystmOne is an advantage but not essential.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.

76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.

81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people's skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

This role is not eligible for sponsorship as per the Government's UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas

To support compliance with UK immigration requirements, all applicants who require a visa to work in the UK must disclose their visa history in full. This includes current and previous sponsors, dates of sponsorship, visa category, and any changes of employment. If you are on a Graduate or Dependant Visa, please disclose the expiry date on your application. Incomplete information may mean we are unable to consider your application