Patient Administrator - Circle Health Group

Circle Health Group; Sheffield; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Private Pension

Private Healthcare

Friends & Family discounts

Family friendly policies

Life insurance

Wellbeing resources

Training and development

Job summary

Thornbury Hospital in Sheffield, part of Circle Health Group, is seeking a Patient Administrator to join the Reservations team. The role is full-time, 37.5 hours per week, with a flexible shift pattern and a focus on booking surgeries and delivering a seamless patient journey from enquiry to confirmation.

You will coordinate communications, manage mail and electronic bookings, and ensure adherence to health and safety standards, while supporting colleagues and patients with professional,

Qualifications

• GCSE Maths and English at A-C or equivalent.
• Proficient with PC and software/systems.
• Basic financial awareness.
• Experience in private healthcare administration preferred.

Responsibilities

• Contribute to smooth patient administration throughout the journey.
• Follow best practice processes to provide a standard service.
• Handle patient queries efficiently and professionally.
• Manage incoming and outgoing mail.
• Approve electronic bookings and update via the system.
• Maintain Health and Safety knowledge and compliance.
• Complete mandatory training as required.

Skills

GCSE Maths/English

PC proficiency

Financial awareness

Healthcare admin exp

Education

GCSEs A-C

Tools

Booking systems

Job description

Thornbury Hospital

37.5 Hours & Permanent

Salary: £24,947.00 per year

Patient Administrator

Thornbury Hospital in Sheffield is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department. We are seeking a highly organised and customer-focused Administrator to join our Reservations team. The successful candidate will join the Reservations team responsible for managing surgical bookings and reservations, ensuring a seamless customer experience from initial enquiry through to confirmation. This role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

This is a full -time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties Of This Role Include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy