Patient Administrator - Call Centre

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 22,000 - 26,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is recruiting for a Patient Administrator to support the busy call centre on the West Middlesex site and across both sites. The role requires telephone experience and strong customer service skills, with empathy and excellent communication.

You will work on a rota basis, Monday to Friday, 8am–5:30pm, providing admin support to patients and liaising with clinicians and staff.

Qualifications

• Experience in customer service or call centre environments.
• Must have telephone experience and familiarity with Cerner or other PAS systems.
• Ability to work in a team while also staying autonomous and organised.
• Excellent listening and communication skills with empathy for patients.

Responsibilities

• Provide administrative support focused on the patient and their needs.
• Liaise with patients, doctors and other healthcare professionals.
• Deliver high quality, safe, compassionate customer service in a busy call centre.
• Support both Chelsea and Westminster Hospital and West Middlesex University Hospital sites.

Skills

Telephone experience

Customer service

Call centre

Listening skills

Communication skills

Teamwork

Autonomy

Tools

Cerner PAS

Job description

Booking team and Call Centre

Monday- Friday 8am-17.30pm, on a rota basis

We are searching for high performing and enthusiastic individuals to fill a Patient Administrator vacancies on the West Middlesex site working in our busy call centre supporting both sites. If you like talking to people and have had previous experience in customer service or a call centre this could be the role you are looking for.

West Middlesex Site

Booking team and Call Centre

Monday- Friday 8am-17.30pm, on a rota basis

We are searching for high performing and enthusiastic individuals to fill a Patient Administrator vacancies on the West Middlesex site working in our busy call centre supporting both sites. If you like talking to people and have had previous experience in customer service or a call centre this could be the role for you.

You must have telephone experience and ideally experience of working with Cerner or other PAS systems.

You should have a good team spirit as well as being able to work autonomously.

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites- Chelsea and Westminster Hospital and West Middlesex University Hospital- along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

For further details / informal visits contact: Name: Alison Hilton Job title: JSM Patient Access Email address: [e-mail] Telephone number: 0203 315 1640