Patient Administrator

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust in London is seeking a proactive Patient Administrator to join our busy Admin Department. You will provide a patient-focused service, supporting a multi-disciplinary team and ensuring smooth front-line operations across reception and outpatient booking.

The role requires excellent communication, organisational skills and the ability to work both autonomously and as part of a team in a demanding healthcare environment.

Qualifications

• The successful candidate must be able to work autonomously and as part of a team, handling a wide range of administrative duties.
• Excellent communication and customer service skills are essential in a busy NHS environment.

Responsibilities

• Provide a comprehensive patient-focused administrative service to a multi-disciplinary team.
• Liaise with patients, doctors and other healthcare professionals to support appointments and bookings.
• Deliver high-quality customer service and maintain professional standards in a demanding setting.

Skills

Communication skills

Organised

Adaptable

Empathetic

Job description

Chelsea and Westminster Hospital - Patient Access

We are searching for a high performing and enthusiastic individuals to fill Patient Administrator vacancies at the Chelsea and Westminster Hospital, working in our busy Admin Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will provide a comprehensive patient focused administrative service, on a day to day basis to a multi-disciplinary team based in the Patient Access team.

The successful candidate must be able to work autonomously and a a team member and be able to take a wide range of administrative duties.

As a team player they will need to be able to demonstrate excellent communication skills, be organised , adaptable and flexible show empathy and concern for others.

Working Monday to Friday 9-5

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

Required

The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:

• Clinical Offices
• A&E
• Main reception
• Central Outpatient Booking Team
• Clinical Imaging
• Wards
• Endoscopy

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

For further details / informal visits contact: Name: Shirley Amanfu Job title: Team Leader Email address: [e-mail]