Patient Administrator

Circle Health Group; Aberdeen City; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Job summary

Albyn Hospital in Aberdeen, part of Circle Health Group, is seeking a Patient Administrator to join the Administration department. This is a full-time role for 37.5 hours a week.

The role involves handling the patient administrative process, managing bookings, answering queries, and ensuring Health and Safety compliance. Benefits include generous holiday allowance, private healthcare, and staff discounts to support colleagues' wellbeing.

Qualifications

• Maths and English GCSE at grades A-C or equivalent.
• Proficient with computers and standard office software.
• Experience in private healthcare administration is beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process across the patient journey.
• Follow Circle Health Group best practice process maps to provide a professional service.
• Handle all patient queries efficiently and professionally.
• Manage incoming and outgoing mail.
• Approve electronic bookings and update bookings received by email.
• Maintain knowledge of Health and Safety at Work Act and ensure safety for patients, visitors, staff and contractors.
• Complete mandatory training as required.

Skills

PC proficiency

Education

Maths GCSE

English GCSE

Job description

Albyn Hospital
37.5 Hours & Permanent
Salary: £24,947.00 per year

Albyn Hospital in Aberdeenis part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwidenetwork of hospitals & clinics,performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment.

This is a full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern, with hours varying from 06:00AM - 21:00PM Monday - Friday with some weekend working necessary.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
• …and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.