Patient Access Support Manager

Beacon; Ivybridge; On-site; GBP 42,000 - 58,000; Full time

Job summary

Beacon Medical Group is seeking a Patient Access Support Manager to lead Front of House and Care Navigation teams across multiple sites. You will drive performance, staff development and patient-centred access, ensuring efficient coordination of frontline services and optimal care pathways.

The role emphasizes training, governance and collaboration with operational leaders to deploy resources to meet patient demand and strategic priorities.

Qualifications

• Experience managing administrative, reception or patient access teams.
• Strong communication, problem-solving and performance management skills.
• Understanding of patient access services, care navigation, confidentiality and information governance.

Responsibilities

• Lead & develop teams, oversee service performance against key targets, manage staffing and workforce planning, support service improvement initiatives, and ensure patients are directed to the most appropriate care pathway.
• Train, coach and develop staff while promoting a culture of excellent patient experience.
• Monitor performance, analyse service data and identify opportunities to improve operational effectiveness and resilience.

Skills

People management

Team leadership

Communication skills

Performance management

Coaching & training

Job description

Are you an experienced people manager with a passion for delivering excellent patient services? We are looking for a Patient Access Support Manager to support the operational leadership of our Front of House and Care Navigation teams across Beacon Medical Group. The role provides day-to-day management of patient access services and supports the Patient Access Manager in delivering safe, efficient and patient-centred care.

You will lead & develop teams, oversee service performance against key targets, manage staffing and workforce planning, support service improvement initiatives, & ensure patients are directed to the most appropriate care pathway. You will also play a key role in training, coaching and supporting staff while promoting a culture of excellent patient experience., The Patient Access Support Manager will work Monday - Friday supporting the delivery of high-quality patient access services, helping to ensure patients receive a responsive and efficient experience when accessing care. Working closely with operational leaders, the postholder will oversee the effective coordination of frontline services, ensuring resources are deployed to meet patient demand and organisational priorities.

The role includes leading and supporting patient-facing teams, promoting consistent standards, developing staff capability and contributing to workforce planning and service resilience. The postholder will also support the implementation of operational improvements that enhance access, efficiency and patient outcomes.

The Patient Access Support Manager will monitor performance, analyse service data and identify opportunities to improve operational effectiveness. They will contribute to the delivery of organisational objectives, support change initiatives and work collaboratively with colleagues to address challenges and ensure services remain patient-focused and sustainable.

We are seeking a confident and organised leader with experience managing administrative, reception or patient access teams. You will have strong communication, problem-solving and performance management skills, together with an understanding of patient access services, care navigation, confidentiality and information governance.

This is an exciting opportunity to join a forward-thinking organisation committed to continuous improvement & delivering high-quality care to our communities. A full driving licence/ability to travel between sites are essential.

If you are passionate about developing teams, improving services and making a positive difference to patient care, we would love to hear from you.

Beacon Medical Group is a large, forward-thinking partnership practice serving approximately 43,000 patients across six sites in Devon.

We are an active contributor to shaping local healthcare services and are at the forefront of developing innovative skill mixes to meet the challenges facing modern Primary Care. Our focus is on continuously improving services and delivering high-quality patient care, while supporting the wider health system to develop sustainable, integrated services that meet the current and future health and wellbeing needs of our communities.

Working with Beacon Medical Group means becoming part of a collaborative, supportive team that values innovation, professional development, and excellence in patient care.

We offer a welcoming and supportive working environment with a range of opportunities for learning, development and wellbeing including:

• A comprehensive induction programme.
• Protected learning time for ongoing development.
• CPD opportunities to support career progression.
• Regular reviews and appraisals.
• Access to the NHS Pension Scheme, providing valuable benefits during your career and into retirement.
• Enhanced family-friendly pay schemes.
• Generous annual leave entitlement.
• Access to NHS discounts through national and local schemes.