Patient Access Specialist — 5-Star Care & Service

HCA Healthcare UK; Greater London; On-site; GBP 28,000; Full time

Job summary

A leading private healthcare provider in London is seeking a Patient Access Officer to join their team. The role involves ensuring a seamless patient journey through excellent customer service and administrative support. Candidates with backgrounds in retail or hospitality are encouraged to apply. This position offers opportunities for career progression within a supportive environment and emphasizes the importance of patient care and interpersonal skills.

Benefits

25 days holiday

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount

Comprehensive flexible health benefits

Qualifications

• Previous experience in a client/customer-facing role is essential.
• Strong interpersonal and communication skills are critical.
• Excellent customer care skills to ensure patient journey satisfaction.

Responsibilities

• Greet patients and visitors professionally.
• Engage with patients throughout their journey.
• Maintain accurate patient information during their journey.
• Coordinate and facilitate patient bookings.

Skills

Administrative experience

Interpersonal skills

Strong communication skills

Customer care skills

Ability to work under pressure

Job description

A leading private healthcare provider in London is seeking a Patient Access Officer to join their team. The role involves ensuring a seamless patient journey through excellent customer service and administrative support. Candidates with backgrounds in retail or hospitality are encouraged to apply. This position offers opportunities for career progression within a supportive environment and emphasizes the importance of patient care and interpersonal skills.