Patient Access Reception & Scheduling Clerk

Allscreens Nationwide Ltd; Oldham; On-site; GBP 21,000 - 24,000; Full time

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a Reception Service Clerk to join Reception Services within Patient Access and Administration. The role focuses on delivering a friendly, professional patient reception experience, and ensuring accurate data capture for clinic appointments across Trust sites in the Oldham area.

The role requires excellent communication and data entry skills, with responsibility for booking, scheduling, and dealing with overseas visitors as part of day-to-day

Qualifications

• 1. Develop and maintain effective relationships with users of the Reception Service through excellent communication and customer services skills.
• 2. Perform reception duties for receptions staffed by Reception Services including Outpatients, Physio, Cardio-Respiratory Investigations, CDC and Endoscopy units.
• 3. Provide a friendly and approachable patient reception service across Trust reception desks, across Trust sites and service areas delivering a high level of professionalism and customer service for each patient and the Trust’s clinical teams.
• 4. Check patients into and out of clinics ensuring accurate data capture and entry of patient personal information and clinical information in relation to clinic appointments including information on clinic outcome forms.
• 5. Ensure that the appointment check-in process in undertaken in line with Trust procedures. This includes asking patients questions on overseas visitor’s status and escalating concerns to the Overseas Visitors Manager and team.
• 6. Ensures data entry onto Trust systems is consistent with workflows and follow standard operating procedures.
• 7. Undertake booking and scheduling of appointments to a range of services including outpatient, diagnostic, endoscopy, day case and inpatient areas. Including both full booking and adding to waiting list for services undertaking partial booking including escalating of capacity issues.

Responsibilities

• The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
• As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

Job description

Northern Care Alliance NHS Foundation Trust is seeking a Reception Service Clerk to join Reception Services within Patient Access and Administration. The role focuses on delivering a friendly, professional patient reception experience, and ensuring accurate data capture for clinic appointments across Trust sites in the Oldham area.

The role requires excellent communication and data entry skills, with responsibility for booking, scheduling, and dealing with overseas visitors as part of day-to-day