Clinic Clerk - Diabetes and Endocrinology

Liverpool University Hospitals NHS Foundation Trust; West Kirby; On-site; GBP 21,000 - 25,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a clinic clerk for the Diabetes and Endocrinology Team. You will support patient experience by arriving patients for appointments, booking follow-ups across multiple systems, and monitoring waiting lists in a busy, patient‑focussed environment.

Reporting to the Office Manager, you will handle telephone and face-to-face enquiries, work as part of a team, and adapt to deadlines with flexibility.

Responsibilities

• Arrive patients for clinic appointments and book follow-up visits across multiple systems (PENS, ADT, iPM, etc).
• Monitor waiting lists and liaise with health professionals and service users.
• Handle telephone and face-to-face enquiries and provide general office support.

Job description

We are looking for a highly motivated, hard working, energetic and collaborative individual to join our busy Diabetes and Endocrinology Department administration team. This is an excellent opportunity to play a key role in supporting the delivery of a smooth, compassionate and efficient service for our patients., As a clinic clerk in the Diabetes and Endocrinology Team you will work in a demanding but rewarding environment, contributing directly to patient experience and overall efficiency, Reporting to the Office Manager you will be part of a team responsible for arriving patients who attend the centre for clinic appointments, booking various follow up appointments for patients using multiple different systems (PENS, ADT, iPM etc), monitor waiting lists, liaising with health professionals , dealing effectively and professionally to the requests of all service users and patient enquiries and also provide flexibility to meet service demands. Dealing with service users promptly and efficiently via telephone or face to face. General office duties are also included.

Due to the nature of the work you will be IT literate, able to use most office software and at times work unsupervised. Previous experience in the health sector would be an advantage. Customer service, the ability to work part of a team and to work to tight deadlines is essential. You will be flexible and expected to support the department when required.

• Previous applicants need not apply

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.For roles at Liverpool Women's, visit their careers page.