Pathway Coordinator - Child And Adolescent Mental Health

Healthharmonie; Birmingham; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

HealthHarmonie seeks a CAMHS Pathway Coordinator to join the ADHD Assessment Service in Sutton Coldfield. You will be the main contact for patients, families, clinicians, GPs and schools, ensuring a structured journey from referral through assessment to ongoing care.

You will manage referrals, coordinate triage calls and appointments, obtain documentation, and provide administrative support in both in-person and virtual settings, while safeguarding patient data.

Qualifications

• Experience in healthcare or patient-facing administrative role.
• Excellent communication with children, young people and families.
• Strong organisational skills and ability to manage multiple priorities.

Responsibilities

• Manage referrals via e-RS and email.
• Coordinate triage calls, Assessments A & B, and follow-up reviews.
• Obtain and monitor required documentation (IDs, consent forms).
• Provide admin and technical support during face-to-face and virtual consultations.
• Process, quality-check, and distribute clinical reports using EMIS and Hero Health.
• Support titration scheduling and continuing care pathways.
• Liaise with GPs, schools, and external professionals for shared care.
• Act as the first contact for patients and guardians with empathetic guidance.
• Escalate safeguarding or clinical concerns per policy and governance.
• Maintain GDPR-compliant patient records.

Skills

Communication

Organization

Safeguarding

Data privacy

ADHD experience

Tools

EMIS Web

Hero Health

Job description

CAMHS (Child and Adolescent Mental Health Service) Pathway Coordinator

Location: Hybrid - Sutton Coldfield

Hours: Full time, Monday to Sunday, working 5 days across a 7 day service. The working pattern will be:3 days per week: 8am to 4pm

and 2 days per week: 12pm to 8pm

About Medinet Group

Medinet Group is a dynamic healthcare organisation committed to delivering high-quality clinical services across the UK. Our integrated businesses - Medinet (insourcing), HealthHarmonie (community specialist services), and HealthHarmonie Minds (mental health and wellbeing services) - work collaboratively with NHS and healthcare partners to improve patient access, reduce waiting times, and drive innovation in healthcare delivery.

We are seeking a compassionate, organised, and resilient CAMHS (Child and Adolescent Mental Health Service) Pathway Coordinator to join our ADHD Assessment Service.

This role plays a vital part in supporting children and young people referred for ADHD assessment, ensuring they and their families experience a structured, reassuring, and well-coordinated journey from referral through to assessment, treatment, and ongoing care.

As a key point of contact for patients, parents/guardians, clinicians, GPs, schools, and internal teams, you will deliver clear communication and strong operational coordination - helping families feel informed, supported, and confident throughout their time with the service.

About the Role

As a CAMHS Patient Liaison Officer, you will:

• Manage referrals via e-RS and email, ensuring accurate and timely patient onboarding
• Coordinate triage calls, Assessment A & B appointments, and follow-up reviews
• Obtain and monitor required documentation (e.g. Photo I.D, consent forms, informant questionnaires)
• Provide administrative and technical support during both face-to-face and virtual consultations
• Process, quality check, and distribute clinical reports using EMIS and Hero Health
• Support titration scheduling and ongoing continuing care pathways
• Liaise with GPs, schools, and external professionals to support shared care and communication
• Act as the first point of contact for patients and guardians, providing calm, empathetic, and professional guidance
• Escalate safeguarding or clinical concerns appropriately in line with service policy and governance procedures
• Maintain accurate and compliant patient records in line with GDPR and Caldicott Principles

The service operates 7 days per week, 12 hours per day, therefore flexibility to work shift patterns is essential.

What You'll Need

• Experience in a healthcare, Children/Adolescent Services, or patient-facing administrative role
• Excellent communication skills, with the ability to engage sensitively with children, young people, and families
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment
• Knowledge of safeguarding procedures
• High attention to detail and accuracy
• Confidence working with confidential patient data and digital systems
• A professional, empathetic, and resilient approach when supporting vulnerable service users
• Experience within ADHD or wider mental health services
• Passion for delivering first-class, patient-centred, safe and effective care
• Familiarity with EMIS Web, Hero Health, or similar clinical systems
• Understanding of shared care processes
• Experience supporting virtual and Face-to-Face consultations

Equality and Diversity

We are committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We do not tolerate discrimination or harassment on any grounds, including age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, and sexual orientation. All employees are expected to uphold these values and report any concerns.

Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required.

We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.