Continuing Care Team Lead

Hollybank Trustees Ltd; Birmingham; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

25 days annual leave

Career development opportunities

Supportive working environment

Shape Continuing Care service

Job summary

Medinet Group Ltd is seeking a Continuing Care Team Leader to oversee the day-to-day management of the Continuing Care team after titration, ensuring safe, efficient care and strong GP liaison. You will drive service improvements and coordinate with clinicians and external stakeholders to maintain high-quality patient experiences.

You will lead a team of coordinators and administrators, manage rotas, support recruitment and onboarding, and ensure compliance with GDPR and clinical governance as

Qualifications

• Experience leading or supervising a healthcare administration or patient support team.
• Strong understanding of patient pathways and operational service delivery.
• Excellent organisational skills with the ability to prioritise competing demands.
• Exceptional communication and stakeholder management skills.
• Experience using patient management systems (EMIS Web, Hero Health or similar).
• Knowledge of information governance, confidentiality and GDPR.

Responsibilities

• Lead, motivate and support a team of Continuing Care Coordinators and Administrators.
• Conduct regular 1:1 meetings, performance reviews and coaching sessions.
• Foster a culture of accountability, compassion and continuous improvement.
• Manage team rotas and ensure appropriate staffing levels to meet service demand.
• Support recruitment, onboarding and training of new team members.
• Oversee the operational delivery of the Continuing Care pathway after titration and discharge.
• Monitor prescriptions, annual reviews, and monitoring schedules.
• Ensure safe, timely communication with patients and GPs; escalate complex issues.
• Maintain accurate patient records across clinical systems; support service improvements.

Skills

Healthcare leadership

Stakeholder management

Organisation & prioritisation

Communication skills

Tools

EMIS Web

Hero Health

Job description

Location: On site / The Royal Town of Sutton Coldfield, Birmingham, UK
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Administration
Salary: Competitive salary

Location: Hybrid (3 days in the office) – Sutton Coldfield

Hours: Full-time, Monday to Friday (with flexibility to support 7-day service operations)

About Medinet Group

Medinet Group is a dynamic healthcare organisation committed to delivering high-quality clinical services across the UK. Our integrated businesses – Medinet (insourcing), HealthHarmonie (community specialist services), and HealthHarmonie Minds (mental health and wellbeing services) – work collaboratively with NHS and healthcare partners to improve patient access, reduce waiting times, and drive innovation in healthcare delivery.

Our ADHD Continuing Care Service supports patients once they have successfully completed their titration pathway, ensuring they continue to receive safe, effective, and responsive care throughout their treatment journey. We are seeking an experienced and motivated Team Leader to lead our operational team, ensuring patients remain supported regardless of whether Shared Care has been accepted or declined.

Role Overview

As Continuing Care Team Leader, you will oversee the day-to-day management of the Continuing Care team, ensuring patients receive a seamless experience following completion of titration.

You will lead a team responsible for supporting patients who have entered Continuing Care, including those with accepted Shared Care Agreements and those who remain under Medinet prescribing. You will ensure prescriptions, annual reviews, monitoring requirements, patient communications and GP liaison are delivered safely, efficiently and in line with clinical governance requirements.

You will act as the first point of escalation for operational issues, support service improvement initiatives and work closely with clinicians, operational teams and external stakeholders to ensure patients continue to receive high-quality care throughout their ongoing treatment.

Key Responsibilities

• Lead, motivate and support a team of Continuing Care Coordinators and Administrators.
• Conduct regular 1:1 meetings, performance reviews and coaching sessions.
• Foster a culture of accountability, compassion and continuous improvement.
• Manage team rotas and ensure appropriate staffing levels to meet service demand.
• Support recruitment, onboarding and training of new team members.

Continuing Care Operations

• Oversee the operational delivery of the Continuing Care pathway following patient discharge from titration.
• Ensure patients continue to receive appropriate support regardless of Shared Care Agreement outcome.
• Monitor prescription requests, annual reviews, physical health monitoring and follow-up activities.
• Ensure patients are managed in accordance with clinical protocols, prescribing policies and service standards.
• Support the management of patient recalls, medication reviews and monitoring schedules.
• Ensure accurate maintenance of patient records across all clinical systems.
• Act as the primary escalation point for complex patient, GP and pharmacy queries.
• Ensure patients receive clear, timely and compassionate communication throughout Continuing Care.
• Support the coordination of Shared Care communications with GP practices.
• Liaise closely with clinicians regarding prescribing decisions, monitoring requirements and patient concerns.
• Maintain excellent relationships with internal departments and external stakeholders.

Quality, Governance & Compliance

• Ensure compliance with GDPR, information governance and clinical governance requirements.
• Monitor KPIs, service performance and operational SLAs.
• Participate in audits, quality assurance reviews and continuous improvement initiatives.
• Identify risks and implement actions to improve patient safety and operational performance.
• Support implementation of new systems, processes and digital innovations.

Service Improvement

• Identify opportunities to improve patient experience and operational efficiency.
• Analyse performance data and trends to inform service improvements.
• Work collaboratively with Operational Managers and Clinical Leads to support service growth.
• Contribute towards new pathway development and future Continuing Care initiatives.

What You'll Need

• Previous experience leading or supervising a healthcare administration or patient support team.
• Strong understanding of patient pathways and operational service delivery.
• Excellent organisational skills with the ability to prioritise competing demands.
• Exceptional communication and stakeholder management skills.
• Experience using patient management systems (EMIS Web, Hero Health or similar).
• Strong attention to detail and commitment to delivering high-quality patient care.
• Knowledge of information governance, confidentiality and GDPR.
• Experience within an ADHD, Mental Health or Neurodevelopmental Service.
• Knowledge of Shared Care Agreements and prescribing pathways.
• Experience supporting long-term condition management or continuing care services.
• Experience using operational performance reporting and service KPIs.

What We Offer

• 25 days annual leave plus Bank Holidays
• Opportunities for career development within a growing healthcare organisation
• A supportive and collaborative working environment
• The opportunity to help shape and develop an evolving Continuing Care service

Equality and Diversity

We are committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We do not tolerate discrimination or harassment on any grounds, including age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, and sexual orientation. All employees are expected to uphold these values and report any concerns.

Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required.

We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.