Pathway Co-ordinator (Waiting list)

NHS; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading healthcare organization as a Pathway Co-ordinator in Derby. The role involves supporting waiting list services, communicating effectively with clinical teams, and managing administrative tasks. Full training will be provided, and various working hours are available.

Benefits

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Qualifications

• Experience in a Medical Admin Role.
• Demonstrable experience managing multiple tasks.

Responsibilities

• Act as point of contact for escalations and queries.
• Support waiting list service and manage queries.

Skills

IT literacy

Communication

Education

NVQ level III in Business Admin

O' level/GCSE

Tools

Imaging IT systems

Job description

Go back University Hospitals of Derby and Burton NHS Foundation Trust

Pathway Co-ordinator (Waiting list)

The closing date is 22 May 2025

We currently have an exciting opportunity for enthusiastic, flexible and motivated individuals to join our team in the Imaging Business Unit at University Hospitals of Derby and Burton, at our Royal Derby Hospital site, as a Pathway Co-ordinator.

There are various roles available, both full time and part time working will be considered.

You will be expected to support an efficient waiting list service to the Consultants and Registrars, in respect of NHS work; work flexibly with or alongside waiting list staff, Consultants and other clinical teams as required. To offer a supportive administrative service in our out of hours registrar reporting team.Core skills/qualifications include IT literacy, good written and verbal communication skills, NVQ level III in Business Admin or equivalent experience and English Language and Maths at O' level/GCSE (Grade C or 4/5 or above)

Full training will be given to the successful candidate. Shortlisted candidates are encouraged to visit the department.

Main duties of the job

To act as the single point of contact on behalf of the Consultant or Registrars in the out of hours reporting team, to the wards or A&E clinicians, for escalations and queries. Triage of queries via out of hours Registrar phone.

To ensure all queries are resolved with skill, sensitivity and in a courteous and professional manner. You must be a confident communicator and able to liaise with clinicians, clinical staff and patients and be able to multi-task.

You should also have demonstrable experience of working in a patient orientated environment, and be experienced in using similar setting I.T. systems.

Out of hours support with dispatching clinical correspondence related to NHS medical patients within agreed timescales and quality standards.

Escalation of urgent test results/correspondence is brought to the immediate attention of the Consultant/Registrar or his/her team.

Accurately informing clinicians of outcomes and information to influence the effective service delivery for all patients, including waiting list queries.

Inputting information onto various IT systems.

Knowledge of Imaging IT systems (CRIS) and procedures would also be advantageous and an understanding of appointment/waiting list management with knowledge of Imaging key performance indicators, waiting times and 18 week referral to treatment policy.

Closing date of applications: 22 May 2025

Interview date: 11 June 2025

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers

Person Specification

Knowledge

• Knowledge of the 18 week RTT Pathway
• Demonstrates knowledge of Imaging Modalities and waiting list times
• Experience in a Medical Admin Role

Experience

• Demonstrable experience in admin/clerical role including wide range of administration and clerical duties including waiting list management, secretarial support and answering telephone queries
• Demonstrates the ability to work autonomously escalating where appropriate
• Demonstrable experience managing multiple tasks and ability to manage and prioritise own workload and work independently
• Knowledge of Imaging Department and IT systems used
• Knowledge and experience working within a demanding and fast paced environment

Communication

• Ability to communicate effectively - Including written,face to face and telephone
• Ability to hold professional and calm conversations in a fast paced environment amongst varying staff groups
• Ability to ensure that accurate and effective communication is maintained within the team

Qualifications

• Educated to O'level/GCSE or equivalent
• NVQ 3 Administration or demonstrable administration experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust