Pathology Digital Service Manager

University College London Hospital; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

University College London Hospital is seeking a Pathology Digital Service Manager to lead the operationalisation of digital pathology services. This role involves managing performance, liaising with stakeholders, and ensuring high-quality service delivery within the Pathology Division. Ideal candidates will possess strong leadership and communication skills, along with relevant qualifications and experience in a complex healthcare environment.

Benefits

Interest-free season ticket loan

Access to free independent support

Large retail discounts

Cycle to work scheme

On-site accommodation

Wellbeing programme

Qualifications

• Degree and/or professional qualification required.
• Masters level qualification preferred.
• Experience in a large, complex organization, preferably NHS.

Responsibilities

• Manage performance of the Cellular pathology specialty.
• Liaise with external providers for effective relationships.
• Lead change management to improve processes and patient outcomes.

Skills

Excellent communication skills

Leadership

Negotiation skills

Problem-solving

IT skills

Education

Degree and/or appropriate professional qualification

Masters level qualification or equivalent

Tools

Microsoft Office

Job description

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The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Job overview

The Pathology Digital Service Manager will play a key role in supporting the launch and operationalising of digital pathology within the University College London (UCH) and Queen Square (QS) pathology departments. The digital pathology programme involves pathologists moving from reporting via a glass slide and microscope, to reporting via digital scans of the tissue. This innovative transformation has involved the introduction and adoption of a new digital pathology application (Sectra) supported by new workstations and medical grade screens.

The post holder will be responsible for ensuring that services are efficiently and effectively run within the Pathology Division. This will be achieved through excellent human resource, financial and performance management, and leadership of change management to achieve improvement in process and patient outcomes.

Main duties of the job

The Pathology Digital Service Manager role is to assist in performance management of the Cellular pathology specialty within Pathology, alongside the respective external and internal performance targets.

To liaise with external providers and partners in achieving excellent working relationships.

The Pathology Digital Service Manager role will be required to work closely with other members of the Pathology management team, administrative and other clinical teams, including managers, administrators, nursing and medical staff, allied health professionals and support workers as well as liaise with a range of staff internally within the Trust and externally with partners and external organisations.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National Throat, Nose and Ear Hospital
• Eastman Dental Hospital
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospitals at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.

UCLH top trust to work at in England - for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge & Qualifications

Essential criteria

• Degree and/or an appropriate professional qualification or equivalent.
• Masters level qualification or equivalent specialist knowledge acquired by experience

Experience

Essential criteria

• Previous managerial experience in a large and complex organisation preferably within the NHS
• Proven experience analysing and interpreting performance data
• A proven record of success in managing change while also developing and maintaining high standards of quality.
• Experience of working unsupervised without close management

Desirable criteria

• Experience of working in a busy pathology/ laboratory setting

Skills and Abilities

Essential criteria

• Excellent communication skills, including the ability to liaise, negotiate and influence effectively at Divisional management and all senior levels.
• The ability to both work co-operatively with other management teams of the Trust and to develop effective working relationships within the Divisional
• Quality focussed with an innovative approach and the ability to solve complex problems
• Excellent IT skills including Microsoft Office packages
• Evidence of political awareness and sensitivity to the high profile of the Trust

Values

Essential criteria

• Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving

Communication

Essential criteria

• Excellent communication skills, including the ability to liaise, negotiate and influence effectively at Divisional management and all senior levels.
• Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
• Demonstrable experience of communicating effectively and appropriately with patients

Personal and People Development

Essential criteria

• Proven experience in effective management of budget and effective leadership of staff.

Responsibilities towards promoting Equality Diversity and Inclusion

Essential criteria

• Demonstrate understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties

Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:

Essential criteria

• Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
• Completing all required training and education (both via e -learning and face to face) on infection prevention and control.
• Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
• Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.

Other requirements, including:

Essential criteria

• Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
• A commitment to promoting equality and diversity in the workplace and in service delivery and development

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

• Job Description (PDF, 816.3KB)
• Functional Requirements (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)