Patch Management Analyst

HCLTech; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

HCLTech in London, UK is seeking an L1 Network Patch Management Analyst to coordinate firmware and software updates across routers, switches, firewalls and wireless devices. The role focuses on executing pre-approved change tasks, performing health verification, and maintaining patch records under L2 engineers.

You will execute standard patching steps, verify backups, monitor post-patch health, and maintain patch records under L2 guidance.

Qualifications

• 2 years in network operations / NOC
• Fundamentals: OSI model, IP addressing, VLANs, routing
• Ability to follow patching runbooks and ITSM change processes

Responsibilities

• Coordinate and track network device patching activities per approved records
• Perform pre-patch tasks: verify backups, communicate maintenance windows, verify access
• Execute standard patch steps: image upload, hash verification, schedule reload
• Monitor post-patch health: interface states, routing, connectivity
• Log patch activity in ITSM tickets (ServiceNow / Remedy)
• Escalate issues to L2 as needed and assist in reports

Skills

Attention to detail

Communication skills

Shift work

Tools

Cisco IOS CLI

SolarWinds

CiscoWorks

ServiceNow

Remedy

TFTP/SCP backups

Job description

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Job Title: Patch Management Analyst

Location: London, UK (Hybrid mode at client location)

Experience: 2 years in network operations / NOC

ROLE SUMMARY

The L1 Network Patch Management Analyst supports the scheduling, co-ordination, and tracking of firmware and software updates across network devices (routers, switches, firewalls, and wireless infrastructure). The role focuses on executing pre-approved change tasks, performing health verification, and maintaining accurate patch records, under the direction of L2 engineers.

KEY RESPONSIBILITIES

• Co-ordinate and track network device firmware/software patching activities (Cisco IOS/IOS-XE, Juniper JunOS, Aruba, Palo Alto) as per approved change records.
• Perform pre-patch tasks: verify device backups, confirm maintenance window communications, and validate access.
• Execute standard patching steps (image upload, verify MD5/SHA hash, schedule reload) under L2 supervision.
• Monitor device health post-patching: verify interface states, routing table, and connectivity.
• Log patch activity and outcomes in ITSM tickets (ServiceNow / Remedy).
• Maintain network device firmware inventory and flag devices with outdated or end-of-support software.
• Communicate maintenance windows to impacted stakeholders and NOC teams.
• Escalate unexpected device failures, routing disruptions, or patching errors to L2 immediately.
• Assist in generating weekly patch compliance reports for the network estate.

TECHNICAL SKILLS & KNOWLEDGE

• Basic understanding of networking fundamentals: OSI model, IP addressing, VLANs, routing basics.
• Familiarity with Cisco IOS CLI commands (show version, copy commands, reload).
• Awareness of device backup processes (TFTP/SCP configuration backups).
• Basic knowledge of network management systems (SolarWinds, CiscoWorks, or similar).
• Ability to follow detailed step-by-step patching runbooks.
• Understanding of ITSM change management and maintenance window concepts.

SOFT SKILLS & COMPETENCIES

• Accurate and methodical – capable of following change procedures without deviation.
• Clear communication for co-ordinating maintenance windows with NOC and application teams.
• Comfortable working in shift / on-call environments including nights and weekends.
• Escalates promptly and accurately when issues arise.

PREFERRED CERTIFICATIONS

• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit – www.hcltech.com
• For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.