PAT Operations & Scheduling Specialist

Norwood Electrical UK Ltd; England; On-site; GBP 24,000 - 32,000; Full time

Job summary

Norwood Electrical UK Ltd. seeks a PAT Coordinator to oversee day-to-day coordination, scheduling, administration and reporting in the Portable Appliance Testing department.

You will be a central contact for customers, engineers and internal teams, ensuring efficient scheduling, accurate reporting and professional handling of enquiries. The role covers scheduling through to completion and invoicing, with duties including processing reports, maintaining records, and providing regular updates to

Qualifications

• Excellent organisational and administrative skills.
• Strong attention to detail and accuracy.
• Effective written and verbal communication.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Coordinate and manage engineer schedules to meet operational and customer requirements.
• Ensure all allocated engineer diaries are maintained, updated and distributed as required.
• Monitor and manage work reminders for repeat and recurring services.
• Coordinate accommodation, travel arrangements and working away notices where required.
• Ensure customer booking notifications are issued accurately and in a timely manner.
• Process incoming engineer reports and ensure they are received within required timescales.
• Review and process PAT inspection reports and associated documentation.
• Maintain accurate records within company systems and databases.
• Support the full job lifecycle from booking through to completion and invoicing.
• Identify, assess and resolve customer issues where possible, escalating where appropriate.
• Provide regular operational updates and performance information to the PAT Manager.
• Attend customer meetings remotely or in person when required.
• Process customer purchase orders and associated documentation.
• Populate engineer schedules, calendars and work allocations.
• Prepare and issue customer reports and certification following completion of works.
• Maintain customer records, job files and departmental documentation.
• Complete and distribute Planned Preventative Maintenance (PPM) schedules and spreadsheets where required.
• Facilitate the provision of competency evidence to customers.
• Provide customers with Risk Assessments, Method Statements, permits and supporting documentation required for site access.
• Record and communicate issues identified during works.
• Ensure all departmental administration is completed accurately and within required deadlines.
• Support invoicing and job completion processes as required.
• Act as a primary point of contact for PAT customers.
• Respond promptly and professionally to customer enquiries via telephone and email.
• Manage customer requests for reports, certificates, documentation and supporting information.
• Escalate customer concerns where appropriate and ensure timely resolution.
• Liaise with engineers, customers and other departments to ensure service delivery requirements are met.
• Maintain high standards of customer service and communication at all times.
• Work in line with departmental key performance indicators and response targets.

Skills

Organisational skills

Attention to detail

Communication skills

Multitasking

Proactive mindset

IT skills

Tools

Microsoft Office

Job description

Norwood Electrical UK Ltd. seeks a PAT Coordinator to oversee day-to-day coordination, scheduling, administration and reporting in the Portable Appliance Testing department.

You will be a central contact for customers, engineers and internal teams, ensuring efficient scheduling, accurate reporting and professional handling of enquiries. The role covers scheduling through to completion and invoicing, with duties including processing reports, maintaining records, and providing regular updates to