Pastoral Support Officer / Non-Teaching Head of Year

Tradewind Recruitment LTD.; Carnforth; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Term-time schedule

On-site parking

Accessible public transport

Job summary

Tradewind Recruitment LTD. in Carnforth is seeking a dedicated Pastoral Support Officer / Non-Teaching Head of Year to join its student welfare team.

You will champion pupil well-being, manage year-group pastoral care, and act as the main liaison between school, students, and families. The role focuses on removing non-academic barriers to learning, supporting Key Stage 3 or 4 pupils, and coordinating attendance, safeguarding, and behaviour plans in partnership with SLT.

Qualifications

• Demonstrated experience supporting secondary-aged young people (11-16) in education, youth work, social care or community settings.
• Excellent interpersonal skills with ability to de-escalate tense situations and conduct constructive parent meetings.
• Experience using school management and safeguarding systems (CPOMS/SIMS/Arbor/Bromcom) is advantageous.
• Calm, patient, and able to maintain professional boundaries with trauma-informed approaches.
• Minimum Level 3 qualification in a related field or equivalent professional experience.

Responsibilities

• Act as first port of call for students needing pastoral care and emotional support.
• Address conflicts using restorative conversations and practical resolution strategies.
• Liaise with parents and multi-agency teams (Early Help, Social Care, CAMHS, Youth Services).
• Monitor attendance trends and support re-engagement plans for the year group.
• Support safeguarding processes and record concerns via CPOMS/MyConcern.
• Coordinate behaviour plans and reintegration meetings with SLT and Heads of Department.

Skills

Pastoral / Youth Experience

Communication & Mediation

Record Keeping & Systems

Resilience & Professional Boundaries

Trauma-informed approaches

Education

Level 3 qualification in Youth Work / Education / Health & Social Care

Tools

CPOMS

SIMS

Arbor

Bromcom

Job description

Pastoral Support Officer / Non-Teaching Head of Year

Are you an empathetic, driven pastoral professional, youth worker, or experienced learning mentor looking for your next rewarding role in education?

A vibrant and supportive secondary school in the Carnforth area is seeking a dedicated Pastoral Support Officer / Non-Teaching Head of Year to join its student welfare team. In this pivotal pupil-facing role, you will champion student well-being, manage year-group pastoral care, and serve as the primary bridge between school, students, and families.

By removing non-academic barriers to learning's as attendance concerns, peer dynamics, emotional distress, and social anxieties-you will empower Key Stage 3 or Key Stage 4 students to thrive both inside and outside the classroom.

Key Responsibilities

• Student Welfare & Well-being: Act as the first port of call for students needing pastoral care, guidance, and emotional support throughout the school day.
• Conflict Resolution & Restorative Practice: Address friendship fallouts, peer friction, and bullying allegations using restorative conversations and practical conflict resolution strategies.
• Parent & Multi-Agency Liaison: Build strong, positive partnerships with parents/carers; attend multi-agency meetings (including Early Help, Social Care, CAMHS, and Youth Services).
• Attendance & Punctuality: Monitor year-group attendance trends, conduct morning check-ins with persistent absentees, and implement targeted re-engagement plans.
• Safeguarding Support: Act as a key pastoral link to the Designated Safeguarding Lead (DSL), identifying vulnerabilities and accurately recording concerns via CPOMS/MyConcern.
• Behaviour & Reintegration: Work alongside the Senior Leadership Team (SLT) and Heads of Department to coordinate individual behaviour plans, support reintegration meetings, and maintain high standards of conduct.

Essential Requirements & Experience

• Pastoral / Youth Experience: Demonstrated experience supporting secondary-aged young people (ages 11-16) within an education, youth work, social care, or community setting.
• Communication & Mediation: Exceptional interpersonal skills with the ability to diffuse difficult situations, de-escalate emotionally heightened states, and conduct constructive parent meetings.
• Record Keeping & Systems: Experience using school management and safeguarding systems (e.g., CPOMS, SIMS, Arbor, Bromcom) is highly advantageous.
• Resilience & Professional Boundaries: A calm, patient demeanour with firm personal boundaries and an understanding of trauma-informed approaches.
• Qualifications: Minimum Level 3 qualification in a related field (e.g., Youth Work, Education, Health & Social Care) or equivalent professional experience.

Compliance & Safer Recruitment

• Valid Right to Work in the UK.
• An Enhanced Child Workforce DBS registered on the DBS Update Service (or readiness to apply for one).
• Complete 10-year employment and education history with satisfactory, verifiable references.
• Full compliance with Keeping Children Safe in Education (KCSIE) statutory guidelines.

What the School Offers

• A highly collaborative, experienced pastoral team with strong leadership backing.
• Ongoing continuous professional development (CPD), including certified Safeguarding, Mental Health First Aid, and De-escalation training.
• On-site parking and accessible public transport links across Carnforth, North Lancashire, and South Cumbria.
• A balanced term-time working schedule giving you all school holidays off.