Passenger Service Agent

ABM UK; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

24/7 GP access

Mental Health support

Cycle to work scheme

Financial and legal support

Employee perks app

Job summary

ABM UK is seeking a Passenger Service Agent at Liverpool Airport to assist passengers needing special assistance throughout their airport journey. This full-time role involves various responsibilities, including escorting passengers, ensuring equipment availability, and providing excellent customer service. The position requires strong communication skills and prior experience in customer service.

Qualifications

• Previous experience in customer services, ideally in a customer-facing role.
• Must have the right to work in the UK.
• Must pass a DBS check.

Responsibilities

• Assist passengers requiring special assistance throughout their airport journey.
• Collect passengers from arrival points and escort them through security.
• Provide manual lifting assistance as required.

Skills

Communication

Customer Service

Interpersonal Skills

Flexibility

Job description

ABM UK Liverpool, England, United Kingdom

ABM UK Liverpool, England, United Kingdom

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JOB TITLE: Passenger Service Agent

REPORTING TO: Supervisor/Operations Manager

LOCATION: Liverpool Airport

HOURS: 40 hours per week, 4 on 2 off roster

PAY RATE: £12.21 per hour

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Role Overview And Purpose

To assist passengers requiring special assistance throughout their airport journey.

JOB TITLE: Passenger Service Agent

REPORTING TO: Supervisor/Operations Manager

LOCATION: Liverpool Airport

HOURS: 40 hours per week, 4 on 2 off roster

PAY RATE: £12.21 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [e-mail]. We're here to help!

Role Overview And Purpose

To assist passengers requiring special assistance throughout their airport journey.

Key Responsibilities

• Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate
• Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points
• Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs
• Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures
• Assist passengers that are transferring flights
• Communicate to the control and supervisor team recording any additional passengers
• During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date
• Use equipment safely and professionally
• Provide manual lifting assistance as required
• Record progress of the passenger using the Personal Digital Assistant issued
• Be responsible for all Company equipment issued to you on a daily basis
• Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers)
• Provide legendary service to all passengers
• Wear uniform correctly
• Follow correct sign in/out process
• Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base
  
  
  

Required Skills And Experience

• Previous experience of primarily working within Customer Services ideally in a customer facing role
• The ideal candidate will have excellent communication skills
• Must have the right to work in the UK
• Must pass a DBS check
• Must be able to provide 5 years reference information
• Must be over 18 years of age
  
  
  

Desirable Skills for the Customer Service Agent role:

• Excellent communication & interpersonal skills
• Flexibility
• Innovative
• Achievement orientated
• Energy/Drive
• Courteous
• Patient and understanding
• Security Aware
  
  
  

Benefits

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis
  
  

For more information about ABM's benefits, visit our careers page

About Us

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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