Passenger Service Agent

Aviation Services EDI Limited; City of Edinburgh; On-site; GBP 19,000 - 20,000; Part time

Benefits offered by this job

Full training provided

Career development opportunities

Enhanced annual leave

Employee wellbeing support

Staff discounts

Supportive team environment

Job summary

Aviation Services EDI Limited is seeking a Passenger Service Agent in Scotland (Edinburgh area) for a part-time, 29‑hour weekly shift. You’ll assist at check-in and boarding, manage documents, and handle passenger queries to ensure a smooth airport experience. Training is provided; no prior airport experience required.

Apply by 30 October 2026. Starting rate £12.72–£13.23 per hour; 6 days on, 3 days off. Edinburgh Airport-based role with a warm, customer-focused team.

Qualifications

• No airport experience required; full training provided.
• Excellent customer service and problem-solving skills preferred.

Responsibilities

• Assisting passengers at check-in and boarding gates.
• Checking travel documents and boarding passes.
• Helping with baggage queries and excess baggage charges.
• Supporting passengers during delays, cancellations, or disruptions.
• Answering customer questions and resolving issues.
• Setting up check-in and boarding areas.

Skills

Customer service

Communication

Problem solving

Multitasking

Flexible

Team player

Job description

Passenger Service Agent

Application Deadline: 30 October 2026

Department: Ground Crew

Employment Type: Part Time

Location: Scotland

Compensation: £12.72 - £13.23 / hour

Description

Edinburgh Airport (EH12 9DN)

£12.72 - £13.23 per hour

29 hours per week | 6 days on, 3 days off shift pattern

Be the friendly face of travel

At Aviation Services, we’re proud to be the Ground Handling Partner of easyJet at Edinburgh Airport, supporting flights to over 40 destinations from Scotland’s capital.

As a Passenger Service Agent, you’ll be one of the first people passengers meet on their journey. From check-in to boarding, you’ll help create a smooth, stress-free airport experience while making sure everything runs safely and on time.

If you enjoy helping people, solving problems, and working in a fast-paced environment where no two days are the same - this could be the role for you.

No airport experience? No problem.

We provide full training and support from day one.

Whether you’ve worked in retail, hospitality, customer service, travel, events, or you’re looking for a fresh start - we’d love to hear from you.

What you’ll be doing

As part of our Passenger Services team, you’ll help customers throughout their airport journey by:

• Assisting passengers at check-in and boarding gates
• Checking travel documents and boarding passes
• Helping with baggage queries and excess baggage charges
• Supporting passengers during delays, cancellations, or disruptions
• Answering customer questions and resolving issues
• Setting up check-in and boarding areas
• Ensuring safety, security, and operational procedures are followed at all times

You’ll play a key role in creating a positive travel experience for every passenger.

What we’re looking for

We’re looking for people who are:

• At least 18 years old
• Able to provide 5 years full address & employment history for security screening
• Friendly, approachable, and confident speaking with people
• Calm under pressure and great at problem-solving
• Reliable and organised
• Comfortable working in a busy, fast-paced environment
• Flexible to work early mornings, evenings, weekends, and bank holidays
• Comfortable using basic computer systems

No previous airport experience is required - just great customer service skills and a positive attitude.

What you can expect from us

Available now? So are we. Start dates from 19th October 2026

If you’re ready to start your next opportunity, we’re ready to help you get there.

We’ll guide you through the required pre-employment checks, including background screening, employment history checks, and drug and alcohol testing required for airport roles.

From there, you’ll join us for a full induction and training programme before stepping into your role.

We’ll support you every step of the way to make sure you feel confident, prepared, and ready to succeed.

And yes - we’ve got your uniform covered too.

Your success matters to us, and we’ll make sure you’re fully equipped from day one.

What you’ll get

• £12.72 per hour starting rate
• Full training provided
• Career development opportunities within an international business
• Enhanced annual leave that increases with service
• Employee wellbeing support
• Staff discounts in airport shops and restaurants
• Supportive team environment

Why join Aviation Services?

We’re proud of the teams that keep Edinburgh Airport moving every day.

From helping passengers start their holidays to ensuring flights leave on time, every role here makes a difference.

At Aviation Services, we invest in our people, create opportunities to grow, and value individuals who bring positivity, professionalism, and team spirit to work every day.