Passenger Assistant (8 Posts)

Barnsley Council; Barnsley; On-site; GBP 35,000 - 36,000; Part time

Benefits offered by this job

Flexible working

Employee discounts

Health & wellbeing support

Training & development

Job summary

Barnsley Council is recruiting Passenger Assistants to join the Travel Assistance team, providing safe journeys for children with special educational needs and/or disabilities between home, school, and adult day care facilities when required.

Join a supportive local authority offering flexible hours (18 per week, term time), DBS check requirements, and a commitment to safeguarding and inclusive recruitment as part of a busy borough service.

Qualifications

• This role requires empathy, patience and a professional, polite manner when supporting children and adults with special needs.
• A passion for helping others.

Responsibilities

• Provide travel assistance for children with special educational needs and/or disabilities.
• Ensure safe journeys between home and school, or college, and transport to adult day care facilities when required.

Skills

Empathy

Patience

Professional manner

Helping others

Job description

Position reference: 50008650 50145340 50136015 50145411 50012669 50008663 50139364 50136012

Directorate: Place | Service: BEST

Salary: £26,427 - £26,847 pro rata

Working Arrangements: Split shift Monday to Friday, term time only

Hours per week: 18

Contract type: Permanent

Closing date: 18/09/2026 at 23:59

The successful candidate will be required to speak English to an appropriate standard.

This post requires an Enhanced DBS Check

If you are currently living overseas or have lived overseas in the last five years please be aware, if you are the preferred candidate for the post, you will be required to apply for an overseas criminal records check from the country/countries you have resided in. If you experience difficulty in obtaining an overseas criminal record check please email [e-mail]

When applying, please ensure you are prepared to start work with all the necessary legal documents, such as a valid visa, relevant to the type of work you will be undertaking. Please be aware that our organisation does not possess a Home Office license and, as a result, is unable to provide sponsorship for anyone seeking a visa as a skilled or temporary migrant worker.

This role is defined as a safety critical role within the Drug & Alcohol Testing Procedure. You must therefore be willing to comply in accordance with this procedure.

Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.

At Barnsley Council you can start a career that makes a real difference to peoples lives, helping our council and residents to be the best they can be.

We're an award-winning council and one of the biggest employers in the borough, supporting around 243,000 people. We put people at the heart of everything we do, and that includes our employees. As part of the team, we offer lots of benefits and rewards to support you to thrive and grow, like flexible working, employee discounts, support for your health and wellbeing, and opportunities for training and development to grow your career and develop your skills.

There's so much happening in our thriving borough, and now's the perfect time to join our excellent Travel Assistance team as we work to make Barnsley the place of possibilities.

• We're an award-winning team and one of the biggest employers in the borough supporting around 243,000 people.
• Working at Barnsley Council means being part of a team that makes a real difference to peoples lives, where you can develop the skills you need to make change happen.
• If you join the team you'll receive great pay alongside an excellent pension scheme. With flexible working we'll also support your work/life balance, helping you to adjust your hours and take time off when you need it.
• We'll help you to develop your career and grow your skills with opportunities for training and development.
• There's so much happening in our thriving borough and your talent and skills will help us make Barnsley the place of possibilities.
• Key to our success is working with our residents, partners, businesses and organisations and building these partnerships to bring about change in Barnsley.

About The Post

Barnsley Council's vision is clear: Making Barnsley the place of possibilities. We are a council with ambition, creativity, and a strong commitment to continuous improvement. Our mission is simple yet powerful: working together for a brighter future and a better Barnsley. At the heart of this vision is a promise to deliver services where they matter most, creating the greatest impact and empowering people to support one another and their communities.

Our Travel Assistance Service is a lifeline for nearly 1,000 children and adults across the borough. This is an exciting time to join our forward-thinking, dynamic team as we continue to grow and innovate. We are currently recruiting Passenger Assistants to join our busy, expanding team. In this role, you will provide essential travel assistance for children with special educational needs and/or disabilities, ensuring safe journeys between home, school, or college, as well as transport to adult day care facilities when required.

What We Offer

• Working Hours: Approximately 18 hours per week, Monday to Friday, during school term time, on split shifts to cover the journeys from home to school, and from school to home. This is a term time only position, approximately 39 weeks of the year.
• Location: Home to School Depot, John Street, Barnsley.

What We're Looking For

• A passion for helping others.
• Empathy, patience, and a professional, polite manner when supporting children and adults with special needs.

Why Join Us?

This is more than a job - it's an opportunity to make a real difference in peoples lives every day.

If you have the qualities we're looking for, we'd love to hear from you.

Interested? For an informal chat about the role or to discuss your suitability before applying, please contact: Lisa Gough, Travel Assistance Manager or Denise Prigmore, Travel Assistance Manager on 01226 773584.

Interviews will be scheduled from 28 September 2026.

Please use the documents below to help support you with your application form.

Job Profile: Passenger Assistant Job Profile.pdf

Vacancy Exposure Profile: Exposure Profile.pdf

Help with your application form

Why work for us?

Please ensure you view the job profile for this role, as you will need to demonstrate in your application form how you meet the required criteria.

We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities.

We're committed to creating a workplace where differences are valued and everyone truly feels able to be themselves. If you have any support needs during the recruitment process, please let us know.

CV's are not accepted for this role.

At Barnsley Council, we believe in second chances and value diversity. Our recruitment process is inclusive, and we welcome applicants with past convictions. We're committed to fairness and do not discriminate. Join us in building a future where everyone has the opportunity to thrive. #InclusiveHiring #SecondChances

www.barnsley.gov.uk/jobs

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