Parts Telesales Advisor

TN United Kingdom; Cardiff; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Parts Telesales Advisor to join their Trade Parts Hub in Cardiff. This exciting role involves engaging with B2B trade customers, ensuring top-notch customer service, and achieving sales targets through inbound and outbound telesales. Ideal candidates will have a passion for automotive parts and possess excellent communication skills. With a competitive salary and a range of benefits including generous holiday, pension, and career growth opportunities, this position offers a fantastic chance to thrive in a supportive environment. Join a team where your contributions will make a real difference!

Benefits

25 days holiday + 8 bank holidays

Pension including life assurance

Employee discounts on products and services

Eye care vouchers

Subsidised car option after 3 months

Share incentive scheme

Career opportunities Group-wide

Qualifications

• Experience in automotive parts telesales is essential.
• Excellent communication and customer service skills required.

Responsibilities

• Inbound and outbound telesales of automotive parts to B2B customers.
• Achieving sales targets and ensuring accuracy of orders.

Skills

Parts Telesales Experience

Customer Service Skills

Communication Skills

Organizational Skills

Job description

Parts Telesales Advisor
Inbound & outbound parts telesales
Cardiff (CF11)
£29,453 + bonus (OTE £32,200 pa)
Mon to Fri 8:30am to 5pm + 1-in-3 Sat

Renault Retail Group seeks a Parts Advisor to join our Trade Parts Hub in Cardiff (CF11).

Current experience in automotive Parts office experience / motor factors telesales is essential.

This Trade Parts Advisor role will involve inbound and outbound telesales of branded automotive car and LCV parts, accessories and consumables from our core brands Renault and Dacia to new and existing b2b trade customers, local and regional businesses and fleet clients.

Daily objectives include achieving sales targets, develop trade accounts and up-sale opportunities by phone and email, sustain 98% or higher calls answered, ensuring accuracy of all orders, courtesy calls to customers before delivery van cut-off times, ensuring customer orders are issued to the correct van routes, and delivering top quality customer service at all times.

Duties extend to covering of the click-and-collect counter, with occasional responsibilities including quarterly stock takes, assistance with the warehouse and logistics team, sales and VOR reports, plus other tasks related to the Trade Parts remit.

We seek candidates that have experience in parts telesales, ideally involving business-to-business, trade car and van parts, TPS or motor factor supply to fleet clientele, but we will consider candidates with retail (B2C) parts experience.

Ideal candidates will have excellent communication skills, able to organise themselves effectively whilst working under pressure and who are highly customer focused.

The working hours are Monday to Friday 8:30am to 5pm with 30-min lunch break, plus 1-in-3 Saturday mornings, 8:30am to 12:30pm.

In return we offer a basic salary of £29,453 pa, which comprises £28,000 pa for weekday work plus £1,453 pa for the Saturday morning overtime which is paid at time-and-a-half. The monthly bonus allows earnings up to or in excess of £32,200 per annum.

Benefits include 25 days holiday + the 8 bank holidays, pension including life assurance, employee and family discounts on products and services, eye care vouchers, subsidised car option after 3 months’ service (loan plan scheme), share incentive scheme and superb career opportunities Group-wide.

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Created on 26/04/2025 by TN United Kingdom