Parts Supervisor

We Are Workforce Ltd; Cardiff; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Company pension scheme

Up to 27 days annual leave (linked to,

Ongoing training and development

Career progression opportunities

Supportive and friendly team

Employee Assistance Programme

Employee referral scheme

Free on-site parking

Job summary

McHale Komatsu in Cardiff is seeking a Parts Supervisor to lead the Cardiff depot's parts department. You will manage stock, source parts efficiently and build strong customer relationships while supporting service and sales teams.

The role requires experience in parts roles, a proactive mindset, and excellent organisation. A full-time position with a focus on accurate order processing and continuous improvement.

Qualifications

• Experience in a Parts Advisor, Parts Supervisor or similar role.
• Experience identifying mechanical or construction equipment parts.
• Excellent customer service and relationship-building skills.
• Proactive approach with ownership of the department.
• Strong organisational skills and attention to detail.

Responsibilities

• Build strong, professional relationships with customers and provide expert parts advice.
• Identify and source the correct parts efficiently to minimise downtime.
• Supervise the day-to-day operation of the parts department.
• Pick, pack and dispatch customer orders accurately.
• Receive deliveries and check parts and documentation before storage.
• Manage stock levels and perform stock control.
• Process warranty claims, parts returns and supplier returns.
• Resolve invoice queries promptly and professionally.
• Collaborate with Service and Sales to support depot operations.
• Identify opportunities to improve processes and parts sales.
• Maintain high standards of housekeeping and health & safety.

Skills

Customer service

Relationship-building

Organisational skills

Problem-solving

Proactive mindset

Tools

Microsoft Office

Forklift licence

Job description

Parts Supervisor

Cardiff Depot | Full-time | 40 hours per week (Monday-Friday, 8:00am-5:00pm)

Join McHale Komatsu

At McHale Komatsu, we're proud to be one of the UK's leading construction equipment distributors, representing one of the world's most respected machinery brands.

We supply industry-leading construction equipment, including Intelligent Machine Control (iMC) technology and Hybrid Excavators, helping our customers work smarter, safer and more efficiently.

As our business continues to grow, we're looking for an enthusiastic and proactive Parts Supervisor to join our Cardiff depot. This is an excellent opportunity for someone who enjoys building strong customer relationships, takes ownership of their work and wants to be part of a supportive and growing business.

The Role

Reporting to the Branch Manager, you'll be responsible for leading the day-to-day operation of the parts department, ensuring customers receive an outstanding service whilst supporting the depot's service and sales teams.

You'll play a key role in identifying the correct parts, managing stock effectively and building lasting relationships with customers. We're looking for someone who enjoys taking the initiative, spotting opportunities to improve processes and helping to drive parts sales through excellent service.

Key Responsibilities

• Build strong, professional relationships with customers, understanding their requirements and providing expert parts advice.
• Identify and source the correct parts efficiently, ensuring customer downtime is kept to a minimum.
• Supervise the day-to-day operation of the parts department.
• Pick, pack and dispatch customer orders accurately and efficiently.
• Receive deliveries, checking parts and documentation before storing stock correctly.
• Manage stock levels and ensure effective stock control.
• Process warranty claims, parts returns and supplier returns.
• Resolve invoice queries promptly and professionally.
• Work closely with the Service and Sales teams to support the smooth running of the depot.
• Identify opportunities to improve processes, customer service and parts sales.
• Maintain high standards of housekeeping, organisation and health & safety.

About You

We're looking for someone who enjoys working with customers and takes pride in delivering an excellent service.

You’ll ideally have:

• Previous experience within a Parts Advisor, Parts Supervisor or similar parts role.
• Experience identifying mechanical or construction equipment parts (essential).
• Excellent customer service and relationship-building skills (essential).
• A proactive approach with the confidence to take ownership of the department.
• Good commercial awareness and problem-solving ability.
• Strong organisational skills and attention to detail.
• The ability to prioritise workload and remain calm under pressure.
• Good IT skills, including Microsoft Office.
• Warehouse or stock control experience.
• A Forklift Licence would be advantageous, although training can be provided.

What We Offer

• Competitive salary
• Company pension scheme
• Up to 27 days annual leave (linked to service), plus Christmas shutdown
• Ongoing training and development
• Career progression opportunities
• Supportive and friendly team environment
• Employee Assistance Programme
• Employee referral scheme
• Free on-site parking

Ready to join the team?

If you're customer-focused, organised and proactive, and you're looking to build a long-term career with a leading construction equipment distributor, we'd love to hear from you.