Parts Manager

Lookers; Glasgow; On-site; GBP 28,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Family leave

Job summary

Lookers Glasgow Volvo is recruiting an ambitious and experienced Parts Manager to lead a busy Parts Department at the Volvo site in Glasgow. You will deliver excellent customer service and drive parts sales while applying a solid technical understanding of the automotive trade.

The ideal candidate will hold a full UK driving license, have strong communication skills, and maintain meticulous records under pressure.

Qualifications

• Experience in a similar role within the motor trade is essential.
• Full UK driving license is required.
• Excellent communication skills, written and verbal, with meticulous attention to detail.

Responsibilities

• Lead a busy Parts Department to deliver excellent customer service.
• Process all orders for retail and workshop customers on the same day.
• Prospect, acquire and maintain accounts; promote Parts and associated promotions to customers.
• Explain technical problems, warranties and repairs clearly without excessive jargon.
• Support company policy on security; protect sensitive customer information.
• Provide data collection and forecasts on departmental performance.

Skills

Customer service

Leadership

Communication

Motivation

Job description

About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Location: Glasgow Volvo

Salary: Basic £27,500 - £37,500 depending on experience

OTE up to £44,000.

Hours:44 hours per week Monday to Friday 8.00 - 18.00

Glasgow Volvo are recruiting for an ambitious and experienced Parts Manager to join our hard-working and friendly team. As a Parts Manager at our Volvo site, you will be responsible for leading a busy Parts Department, providing excellent customer service and demonstrating a comprehensive technical understanding of the automotive trade.

Responsibilities

• Lead your team to success in a busy fast paced environment
• Ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day
• Achieves sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers
• Answers customers' questions regarding technical problems, warranties and repairs in a manner that is easily understood and does not use excessive technical jargon
• Actively support company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
• Manage accurate data collection and provide forecasts on departmental performance

Candidate profile

The ideal candidate will have a dedication to flawless customer service and will be passionate about the motor trade industry. Having lots of enthusiasm, drive and motivation is key to consistently achieve fantastic results. Previous experience in a similar position and within the motor trade industry is essential.

You will need to hold a full UK driving license as you may be expected to drive some of the most prestigious cars on the market. The ideal candidate will have excellent communication skills, both verbal and written and can easily develop and maintain working relationships with colleagues, the client base and manufacturers. We're looking for someone who demonstrates meticulous attention to detail and accurate record-keeping, is positive & friendly. We're looking for a Parts Manager who demonstrates integrity, discretion and objectivity with the ability to work well under pressure, handle conflicting demands, and schedule work appropriately.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health - 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Noticeso that you understand how we may collect and use your data.