Parts Advisor New

BMW Group Retail; Worthing; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive group is seeking a Parts Advisor to join the Retail Centre. In this role, you will deliver exceptional customer service, manage part inventories, and support customers with insightful recommendations. The position promises opportunities for career growth in a fast-paced environment, requiring a valid UK driving license and strong communication skills.

Benefits

24/7 online access to healthcare professionals

Car purchasing and lease schemes

Servicing, parts & accessory colleague discounts

Enhanced holiday allowance with length of service

Paid day off for your birthday

Company share purchase plan

Loan plans for colleagues

Colleague referral payments

Industry-leading family-friendly policies

Numerous training and development options

Qualifications

• Proficient in IT, experience with web-based systems, email, and Microsoft Office.
• Strong ability to meet deadlines, prioritise tasks, and thrive under pressure.
• Must hold a valid UK driving licence.

Responsibilities

• Provide guidance to customers on part availability and ensure accurate information.
• Deliver outstanding customer service to both external and internal customers.
• Maintain accurate customer records and effectively communicate relevant promotions.

Skills

Communication

Customer Service

Time Management

IT Proficiency

Job description

Group1 Worthing is looking for a Parts Advisor.

Your role

Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What you’ll do day to day

• Provide guidance to customers on the availability of parts, ensuring timely and accurate information
• Receive, log, and accurately allocate parts and consumables from suppliers
• Deliver outstanding customer service to both external and internal customers
• Offer knowledgeable recommendations on suitable parts to meet customer requirements
• Maintain accurate customer records on our systems
• Effectively communicate relevant promotions, offers, and product information to customers
• Ensure full familiarity with all procedures and processes within the parts department
• Build and maintain strong working relationships with the manufacturer and suppliers

Your profile

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
• Capable of maintaining a methodical and logical approach, particularly during busy periods
• Excellent communication and customer service skills
• Exceptional time management skills and the ability to thrive under pressure
• Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
• Must hold a valid UK driving licence

Rewards

• 24/7 online access to healthcare professionals
• Car purchasing and lease schemes
• Servicing, parts & accessory colleague discounts.
• Enhanced holiday allowance with length of service
• Paid day off for your birthday
• Company share purchase plan
• Loan plans for colleagues, including toolbox and travel tickets
• Colleague referral payments
• Industry leading family friendly policies
• Numerous training, learning and development options to suit everyone