Parts Advisor — Local Sales & Customer Growth

Genuine Parts Company; Leicester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounts on car parts

Exclusive benefits app access

Career progression & bespoke training

Pension advice

Health & wellbeing tools

Monthly bonus potential

Job summary

NAPA Auto Parts UK & Ireland is seeking a Parts Advisor to support our branch operations and grow the local customer base. You will handle telephone orders, upsell to increase invoice value, and build lasting relationships with local garages and enthusiasts.

In this role you will promote offers, manage customer credits carefully, and ensure accurate part selection first time. Aims include delivering excellent service and contributing to team targets in a fast-paced environment.

Qualifications

• Punctual and well-organised with the ability to meet deadlines.
• Strong communication skills with a customer-focused approach.
• Empathy and patience when dealing with customers.
• Experience in retail or parts advisory is a plus.

Responsibilities

• Take orders over the telephone and via other channels.
• Upsell to increase invoice value and sales.
• Outbound calling to raise customer awareness and drive sales.
• Build long-term rapport with local customers and partners.
• Promote offers, discounts and competitions to customers.
• Limit credits and returns by ordering and sending the right parts first time.

Skills

Punctual

Organised

Pro-active

Communication

Empathy

Job description

NAPA Auto Parts UK & Ireland is seeking a Parts Advisor to support our branch operations and grow the local customer base. You will handle telephone orders, upsell to increase invoice value, and build lasting relationships with local garages and enthusiasts.

In this role you will promote offers, manage customer credits carefully, and ensure accurate part selection first time. Aims include delivering excellent service and contributing to team targets in a fast-paced environment.