Parts Advisor | Grow Local Customer Base & Sales

Genuine Parts Company; Huntingdon; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Exclusive discounts

Cashback via AAG Benefits App

Career progression and bespokeTraining

Free pension advice

Health, Wellbeing and Financial tools

Performance-based bonus (monthly)

Discount on car parts

Job summary

NAPA Auto Parts UK & Ireland is seeking a Parts Advisor to join our team and manage branch operations with a focus on expanding the local customer base. You will handle orders, upsell where appropriate, and build lasting relationships with customers.

The role emphasizes proactive communication, delivering excellent customer service and contributing to sales growth while promoting offers and discounts. AGB Pension and benefits may be available.

Qualifications

• Punctual, organised and efficient while meeting deadlines.
• Pro-active and enthusiastic when speaking with customers.
• Empathy towards customers and strong interpersonal skills.
• Professional and possess excellent communication abilities.

Responsibilities

• Taking orders over the telephone and upselling to increase invoice value.
• Outbound calling to raise customer awareness and drive sales.
• Build long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limit credits and returns by ensuring correct parts are ordered first time.

Skills

Punctual

Organised

Proactive

Empathetic

Communication skills

Job description

NAPA Auto Parts UK & Ireland is seeking a Parts Advisor to join our team and manage branch operations with a focus on expanding the local customer base. You will handle orders, upsell where appropriate, and build lasting relationships with customers.

The role emphasizes proactive communication, delivering excellent customer service and contributing to sales growth while promoting offers and discounts. AGB Pension and benefits may be available.