Parts Advisor in Portsmouth)

Glen Callum Associates; Portsmouth; On-site; GBP 35,000; Full time

Job summary

An independent motor factor is seeking a Parts Advisor to join their team in Portsmouth. The role requires knowledge in automotive parts and excellent customer service skills to assist trade and retail clients. Key responsibilities include processing orders, identifying parts, and providing professional support to customers. Ideal candidates should possess strong communication skills and a background in car parts sales. The position offers a competitive salary of £35,000 along with benefits including pension and holidays.

Benefits

Pension

28 days holiday including bank holidays

Supportive team environment

Qualifications

• Experience in automotive parts or motor factor sales.
• Strong understanding of vehicle components.
• Confident in communication with a professional telephone manner.

Responsibilities

• Handle enquiries from trade and retail customers.
• Identify and supply correct car parts and components.
• Process orders using internal systems accurately.
• Provide support with product queries and stock checks.
• Assist with general admin tasks and dispatch coordination.

Skills

Automotive parts knowledge

Customer service

Communication skills

Microsoft Office proficiency

Ability to manage multiple tasks

Tools

MAM Software

MAM Autocat

Job description

Parts Advisor - Automotive

Location: Portsmouth, Southsea, Cosham, Hilsea, Portchester, Fareham, Gosport, Havant, Waterlooville, Purbrook, Drayton, Emsworth, Hayling Island, Wickham, Bedhampton, Paulsgrove

Salary: £35,000 basic + Pension + Benefits + 28 days holiday including bank holidays

Are you experienced in automotive parts, motor factor sales, or car components?

Join a well-established independent motor factor known for its happy, vibrant, and trusting working environment, strong industry reputation, and loyal customer base.

This is an excellent opportunity for someone who enjoys a fast-paced role, values teamwork, and takes pride in delivering outstanding customer service to both trade and retail customers.

Key Responsibilities

• Handle incoming enquiries from trade and retail customers
• Identify, advise, and supply the correct car parts, accessories, and components
• Process orders accurately using internal systems (experience with MAM Autocat or similar is an advantage)
• Provide professional customer service and support with product queries, returns, and stock checks
• Assist with dispatch coordination, general admin, and occasional warehouse tasks

About You

• Background in car parts sales, motor factors, automotive retail
• Strong interest in vehicles and good understanding of car parts
• Confident communicator with a professional telephone manner
• Comfortable using Microsoft Office (Word, Excel, Outlook)
• Experience with MAM Software, MAM Autocat, or similar cataloguing systems is beneficial
• Able to manage multiple tasks and work effectively as part of a supportive team

To Register Your Interest:

JOB REF: 4304RC Parts Advisor

Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.