Parts Advisor: Customer‑Focused Auto Parts Pro

Silcom Recruitment Limited; Bursledon; On-site; GBP 20,000 - 25,000; Full time

Job summary

Silcom Recruitment in the Bursledon area is seeking an experienced Parts Advisor to join a well‑respected motor trade team. Reporting to the Parts Manager and working in a small, established group, you will support customers and colleagues as part of exciting growth plans.

The role involves greeting customers, ordering and invoicing parts, stock management and liaising with workshop and service staff, with a focus on excellent customer service and knowledge of car parts.

Qualifications

• Highest level of customer satisfaction
• Greeting customers entering the parts department
• Ordering, booking parts, invoicing and taking payments
• Managing parts stock
• Liaising with workshop, service advisors and customers
• Providing quotations
• Excellent customer service skills
• Knowledge and experience of car parts

Responsibilities

• Meet and greet customers in the parts department
• Process parts orders, bookings and invoicing
• Maintain accurate stock levels and parts availability
• Coordinate with workshop and service teams to ensure parts support
• Provide price estimates and quotations to customers
• Deliver friendly, professional customer service to all visitors

Job description

Silcom Recruitment in the Bursledon area is seeking an experienced Parts Advisor to join a well‑respected motor trade team. Reporting to the Parts Manager and working in a small, established group, you will support customers and colleagues as part of exciting growth plans.

The role involves greeting customers, ordering and invoicing parts, stock management and liaising with workshop and service staff, with a focus on excellent customer service and knowledge of car parts.