Parts Advisor – Commercial Auto Parts (Growth & Upsell)

FPS Distribution Ltd; Barnstaple; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Exclusive retailer discounts

Other retailer cashback via benefits

Career progression opportunities

Training programs

Pension guidance

Health & wellbeing tools

Performance bonus potential

Discount on car parts

Job summary

NAPA Auto Parts – Commercial is seeking a Parts Advisor to join the team in the UK. The role focuses on maintaining and expanding the local customer base while handling orders, upselling, and building strong relationships with customers.

Responsibilities include taking telephone orders, making outbound calls to boost sales, and promoting offers. You will work in a branch environment with opportunities for career progression within the Alliance Automotive Group.

Qualifications

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro‑active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers
• Actively promote offers, discounts and customer competitions
• Limiting credits and returns by ordering and sending the right parts, first time.

Skills

Punctual

Organised

Pro-active

Empathy

Excellent communication

Job description

NAPA Auto Parts – Commercial is seeking a Parts Advisor to join the team in the UK. The role focuses on maintaining and expanding the local customer base while handling orders, upselling, and building strong relationships with customers.

Responsibilities include taking telephone orders, making outbound calls to boost sales, and promoting offers. You will work in a branch environment with opportunities for career progression within the Alliance Automotive Group.