Commercial Auto Parts Advisor — Upsell & Growth

UK AAG Alliance Automotive UK CV Ltd; Barnstaple; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Discounts on car parts

Career progression

Pension advice

Health tools access

Performance-based bonus

Job summary

NAPA Auto Parts - Commercial is recruiting a Parts Advisor to join our team in the UK. You will take telephone orders, upsell to increase invoice value, and reach out to raise customer awareness to boost sales.

Build lasting relationships with local customers and promote offers and competitions while ensuring accuracy to reduce credits and returns. The role focuses on delivering excellent service, handling inquiries professionally, and supporting the broader commercial vehicle parts network

Qualifications

• Strong customer service and communication skills.
• Ability to upsell and promote offers.
• Reliable and well-organised with a focus on deadlines.

Responsibilities

• Take orders over the telephone and upsell to increase invoice value.
• Outreach to raise customer awareness and drive sales.
• Build long-term rapport with local customers.
• Promote offers, discounts and customer competitions.
• Ensure accuracy to limit credits and returns by correct first-time parts ordering.

Skills

Customer service

Sales skills

Telephone handling

Upselling

Punctuality

Job description

NAPA Auto Parts - Commercial is recruiting a Parts Advisor to join our team in the UK. You will take telephone orders, upsell to increase invoice value, and reach out to raise customer awareness to boost sales.

Build lasting relationships with local customers and promote offers and competitions while ensuring accuracy to reduce credits and returns. The role focuses on delivering excellent service, handling inquiries professionally, and supporting the broader commercial vehicle parts network