Parts Advisor: Grow Customers & Upsell

FPS Distribution Ltd; Slough; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Discounts via AAG Benefits App

Career progression

Pension advice

Health & wellbeing tools

Monthly bonus potential

Car parts discount

Job summary

NAPA Auto Parts UK & Ireland is seeking a Parts Advisor to support the branch by maintaining and expanding the local customer base. You will handle telephone orders, promote offers, and build rapport with customers to drive sales.

The role focuses on accurate parts ordering, upselling opportunities, and delivering excellent customer service in a fast-paced environment. Excellent communication and organisational skills are essential.

Qualifications

• Proven ability to upsell while maintaining customer satisfaction.
• Strong customer service and communication skills.
• Able to manage multiple tasks and stay organised under deadlines.
• Professional and empathetic approach when dealing with customers.

Responsibilities

• Take orders over the telephone and upsell to increase invoice value.
• Outreach to raise customer awareness and drive sales.
• Build long-term rapport with local customers.
• Promote offers, discounts and customer competitions.
• Limit credits and returns by ensuring correct parts are ordered first time.

Skills

Sales & upselling

Customer service

Communication

Organisation

Job description

NAPA Auto Parts UK & Ireland is seeking a Parts Advisor to support the branch by maintaining and expanding the local customer base. You will handle telephone orders, promote offers, and build rapport with customers to drive sales.

The role focuses on accurate parts ordering, upselling opportunities, and delivering excellent customer service in a fast-paced environment. Excellent communication and organisational skills are essential.