Parts Advisor

Alliance Automotive Group; Long Lee; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading distributor of vehicle parts in the UK is seeking a Parts Advisor to enhance the customer base and manage branch operations. Key responsibilities include taking and processing orders, promoting offers, and providing excellent customer service. The successful candidate will benefit from a supportive global brand with opportunities for career progression and a performance-based bonus.

Benefits

Exclusive discounts and cashback from major retailers

Opportunities for career progression and training

Free pension advice

Free access to health and financial tools

Qualifications

• Punctual, organized, and efficient.
• Proactive and enthusiastic in customer interaction.
• Demonstrate empathy towards customers.

Responsibilities

• Taking orders over the telephone and upselling.
• Making outbound calls to increase customer awareness.
• Building rapport with local customers.

Skills

Communication

Customer Service

Organization

Job description

Social network you want to login/join with:

Alliance Automotive Group is a leading distributor of light and commercial vehicle parts to the independent aftermarket in the UK, Ireland, France, Germany, Poland, Netherlands, Spain, and Portugal. We service independent repairers, body shops, auto centres, fast fit companies, and end consumers through a network of logistics platforms, local distributors, subsidiaries, and independent affiliates. Alliance Automotive Group is also proud to be the home of the NAPA Racing UK British Touring Car team.

We are currently looking for a Parts Advisor to join our team.

As a Parts Advisor, you will be involved in all areas of the branch's operations, with a focus on maintaining and expanding the local customer base.

Responsibilities will include but are not limited to:

• Taking orders over the telephone and upselling to increase invoice value.
• Making outbound calls to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promoting offers, discounts, and customer competitions.
• Limiting credits and returns by ordering and sending the right parts the first time.

To be successful in this role, you will need to be:

• Punctual, organized, and efficient in working towards deadlines.
• Proactive and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional with excellent communication skills.

In return, we offer:

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from major retailers and grocers via the AAG Benefits App, including Tesco, Boots, and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to health, wellbeing, and financial tools.
• Potential to earn a performance-based bonus, paid monthly.