Parts Advisor

UK AAG Alliance Automotive UK LV Ltd; Burnley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Exclusive discounts and cashback via A

Pension advice from standard provider

Health, Wellbeing and Financial tools

Career progression and bespoke培训

Job summary

NAPA Auto Parts UK & Ireland is seeking a Parts Advisor for a fixed-term contract to manage and grow the local customer base. You will take telephone orders, upsell to boost invoice value, and make outbound calls to raise awareness and sales. Build lasting relationships with customers and promote offers and discounts.

The role emphasizes accuracy in parts selection and minimizing returns, with opportunities for career advancement within a global brand.

Qualifications

• Taking orders over the telephone and upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

Responsibilities

• Take orders over the telephone and upsell to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Build long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limit credits and returns by ordering and sending the right parts, first time.

Skills

Customer service

Upselling

Outbound calls

Communication skills

Empathy

Punctuality

Organisation

Proactive attitude

Job description

THIS IS A FIXED TERM CONTRACT

NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.

We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will to be:

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro-active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

In return we offer:

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance based bonus, paid monthly.
• Discount on car parts

Alliance Automotive Group is an equal opportunities employer.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.