Partnerships & Operations Lead — Hybrid, End Homelessness

Greater Change; Greater London; Hybride; GBP 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

9 day fortnight

Macbook or PC provided

Home setup budget £250

Team lunches

Training budget £800/year

Remote work days allowance

Wellbeing budget £400/year

Résumé du poste

Greater Change is seeking an Operations Officer to drive the delivery of partnerships and contracts from mobilisation to renewal. You will manage referrals, track spend, and support frontline teams in applying personalised budgets to help people move into stable housing.

You will be the go-to expert on contracts, mentoring partners, delivering training, and shaping future contract design while maintaining CRM records and producing clear reports for stakeholders.

Qualifications

• Strong organisational skills with the ability to hold several programmes at once, prioritise workload and meet deadlines.
• Excellent attention to detail with a consistent focus on accuracy and process.
• Proven partnership-building skills, with the confidence and ability to build new relationships and maintain existing partnerships.
• Confident public speaker, with experience delivering presentations and facilitating onboarding sessions, workshops, online drop-ins, and training sessions.
• Proactive approach to communication, including confidence in picking up the phone, engaging support workers, and visiting partner organisations in person.
• Comfortable with numbers, able to track spend against budgets and use Google Sheets/Salesforce to monitor programme delivery .
• Experience writing reports, collecting and analysing data, and communicating findings to a range of stakeholders.
• Demonstrable passion for, and commitment to, disrupting the current housing system and ending homelessness for good.

Responsabilités

• Lead delivery of our partnerships and contracts end to end — from mobilisation through delivery to review — owning and developing relationships with multiple partners at once.
• Manage referrals end to end- liaise closely with support workers in partner organisations to progress referrals and resolve questions, providing financial case planning support, approving personalised budgets, and releasing funds promptly and accurately each week.
• Process weekly payments and maintain accurate financial records- ensuring compliance with internal controls.
• Own partnership performance- tracking contract spend, spotting under- or over-spend early, driving success and troubleshooting challenges.
• Onboard, train, and support partner charities - including scoping calls, delivery of training sessions, workshops, and bespoke support and resources.
• Contribute to how new contracts are designed and scoped - bringing what you know from delivery into partnership development.
• Produce reports- prepare operational and monitoring reports for partner organisations, local authorities, and other stakeholders.
• Maintain accurate and up-to-date records on our CRM to track referrals, case progress, and outcomes.

Connaissances

Organisational skills

Attention to detail

Partnership-building

Public speaking

Communication

Budget tracking

Outils

Google Sheets

Salesforce

Description du poste

Greater Change is seeking an Operations Officer to drive the delivery of partnerships and contracts from mobilisation to renewal. You will manage referrals, track spend, and support frontline teams in applying personalised budgets to help people move into stable housing.

You will be the go-to expert on contracts, mentoring partners, delivering training, and shaping future contract design while maintaining CRM records and producing clear reports for stakeholders.