Impactful Housing Solutions Officer (Hybrid)

London Borough of Redbridge; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

London Borough of Redbridge is seeking a Housing Solutions Officer to prevent homelessness by helping residents retain their accommodation and, where needed, access suitable alternative housing options. The role supports customers through the Housing Act 1996 and Homelessness Reduction Act 2017 within a modern hybrid service that collaborates with partners and co-locates services across the borough.

You will work in a fast-paced environment, requiring strong collaboration, excellent written

Qualifications

• Experience issuing s184 and personal housing plans.
• Collaborator with excellent written communication and emotional intelligence.
• Ability to build relationships with internal and external partners.
• Experience working in a demanding environment with attention to detail.
• Experience negotiating, influencing and problem-solving to achieve outcomes for customers.
• Experience working to performance targets and deadlines.
• Keep up to date with changes in legislation and case law.

Responsibilities

• Prevent homelessness by helping customers retain their current accommodation.
• Provide access to a range of suitable alternative housing options.
• Support customers to resolve housing situations within the Housing Act 1996 and the Homelessness Reduction Act 2017.
• Operate within a hybrid omni‑channel service co-located with partners across the borough.
• Collaborate with internal and external partners to deliver effective housing solutions.

Skills

Collaborative

Communication

Written skills

Emotional intelligence

Relationship building

Negotiation

Job description

London Borough of Redbridge is seeking a Housing Solutions Officer to prevent homelessness by helping residents retain their accommodation and, where needed, access suitable alternative housing options. The role supports customers through the Housing Act 1996 and Homelessness Reduction Act 2017 within a modern hybrid service that collaborates with partners and co-locates services across the borough.

You will work in a fast-paced environment, requiring strong collaboration, excellent written