Partnership Manager

Staysure Holdings Limited; Crawley; Hybrid; GBP 50,000 - 61,000; Full time

Job summary

Staysure Holdings Limited is seeking a proactive, commercially minded professional to own key client partnerships within our travel insurance network. You will serve as the main point of contact for assigned clients, ensuring smooth onboarding, regulatory compliance, and delivery of strong outcomes.

You will drive product governance, oversee SLAs, identify growth opportunities, and manage new initiatives to strengthen relationships and support client and business success.

Qualifications

• Strong experience in the Travel Insurance market and comfort working in a regulated industry.
• Experience and success working with external partners to deliver targeted outcomes.
• Ability to develop and execute partnership strategies aligned with business goals.
• Strong verbal, written and numeracy skills.
• Understanding partner needs and fostering trust.
• Proficiency in Microsoft applications and Tableau/Power BI.
• Strong awareness of Insurance regulatory standards and requirements.

Responsibilities

• Operating as the point of contact for assigned customers.
• Onboarding clients – they’ll be either directly authorised, Appointed Representatives or Introducer Appointed Representatives.
• Implementing contractual requirements, conducting SLA oversight with reporting to both clients and the business.
• Providing oversight of clients within our AR network, RAG reporting and escalation.
• Meeting regularly with clients to support business, you’ll also handle and resolve queries that arise, liaising with appropriate SMEs within the business.
• Maintaining product governance with oversight on ensuring the product is fit for purpose through customer outcomes reporting and FVAs.
• Identifying and implementing opportunities to grow business with existing clients.
• Supporting multiple clients concurrently with competing deadlines.
• Running business information reports and assisting with invoicing and financial queries.
• Co-ordinating marketing sign offs and scheduling.
• Project manage product developments, pricing initiatives and new launches.
• Managing contracts – identifying requirements and liaising with legal teams.

Skills

Travel Insurance

Partnership management

SLA oversight

Product governance

Regulatory compliance

Client onboarding

Data reporting

Tools

Microsoft applications

Tableau/Power BI

Job description

Salary:Up to £55,000 DOE

Contract Type - 12 month maternity cover

Work Life Balance:Hybrid - mostly working from home with travel required to Northampton/Crawley offices and clients when needed

Candidate Journey:Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.

Are you ready to join an award-winningbusiness that is reshaping the insurance landscape? Our organisation has transformed the way customers interact with insurers, establishing a benchmark for exceptional service.

The Role:

We’re looking for a proactive, commercially minded professional to take ownership of key client partnerships within our travel insurance network. In this role, you’ll act as the main point of contact for assigned clients, ensuring smooth onboarding, regulatory compliance, and the delivery of excellent outcomes. From driving product governance and SLA oversight to supporting growth opportunities and managing new initiatives, you’ll play a pivotal role in strengthening relationships and helping both our clients and our business succeed.

• Operating as the point of contact for assigned customers

• Onboarding clients – they’ll be either directly authorised, Appointed Representatives or Introducer Appointed Representatives

• Implementing contractual requirements, conducting SLA oversight with reporting to both clients and the business

• Providing oversight of clients within our AR network, RAG reporting and escalation

• Meeting regularly with clients to support business, you’ll also handle and resolve queries that arise, liaising with appropriate SMEs within the business

• Maintaining product governance with oversight on ensuring the product is fit for purpose through customer outcomes reporting and FVAs

• Identifying and implementing opportunities to grow business with existing clients

• Supporting multiple clients concurrently with competing deadlines

• Running business information reports and assisting with invoicing and financial queries

• Co-ordinating marketing sign offs and scheduling

• Project manage product developments, pricing initiatives and new launches

• Managing contracts – identifying requirements and liaising with legal teams

Essentials:

• Strong experience in the Travel Insurance market and comfort working in a regulated industry

• Experience and success working with external partners to deliver targeted outcomes

• Ability to develop and execute partnership strategies aligned with business goals

• Strong verbal, written and numeracy skills

• Understanding partner needs and fostering trust

• Proficiency in Microsoft applications and Tableau/Power BI

• Strong awareness of Insurance regulatory standards and requirements

We’re assembling a diverse team, where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability.

Staysure Group welcomes all new starters with open arms, providing training, development opportunities, andgreat benefits.