Partner Programme Manager

Custodia Technology Ltd; Knutsford; On-site; GBP 67,500 - 82,500; Full time

Benefits offered by this job

Competitive salary up to £75,000 per year

Private Health and Dental Care (BUPA)

Free On-Site Gym

Free access to Udemy

Employee Assistance Programme

Free parking

Smart Casual dress

Opportunities for professional growth

Dynamic work environment

Job summary

Custodia Technology Ltd. is looking for a Partner Programme Manager to build and manage its global partner ecosystem. This role involves overseeing the partner programme strategy, onboarding processes, and training initiatives to ensure partners effectively support the company’s solutions within highly regulated industries.

The ideal candidate will have significant experience in partner management, SaaS, or compliance-related fields, and will possess strong communication and organizational skills. The position is on-site at our beautiful office in Knutsford, England, with competitive salary and benefits.

Qualifications

• Proven experience in Partner Management or related roles.
• Experience designing or managing partner programmes.
• Strong background in SaaS, compliance, or telecommunications.

Responsibilities

• Own the partner programme strategy and operational framework.
• Build and maintain strong relationships with partners.
• Oversee partner onboarding processes and training.

Skills

Partner Management

Channel Management

Communication Skills

Organizational Skills

Training Delivery

Stakeholder Management

Commercial Awareness

Tools

PRM Platforms

Microsoft Technologies

Job description

Partner Programme Manager

Custodia Technology builds next-generation solutions for capturing, archiving, and managing regulated data across voice, messaging, collaboration, and operational technology platforms. Our platform enables organisations operating in highly regulated industries to securely capture communications and operational data from systems including Microsoft Teams, WhatsApp, telephony, and operational environments, helping customers meet compliance, governance, and data retention obligations.

Trusted by organisations across financial services and other regulated sectors, Custodia Technology combines secure cloud-native architecture, compliance expertise, and scalable SaaS delivery to provide customers with resilient and future-ready data capture and archiving solutions.

As the business continues to scale globally, partnerships play a critical role in our go-to-market strategy, delivery capability, and customer success model.

Role Overview

We are seeking a commercially focused and operationally driven Partner Manager to build, manage, and scale our global partner ecosystem. The successful candidate will own the company’s partner programme, partner onboarding, enablement, training, and ongoing third‑party partner management activities.

This role will also take ownership of the Partner Relationship Management (PRM) platform, ensuring partners have an effective and scalable environment for collaboration, enablement, deal registration, communication, and operational engagement.

The Partner Manager will act as the central point of coordination between internal teams and external partners, ensuring partners are fully equipped to position, sell, implement, and support the company’s solutions within highly regulated industries.

The ideal candidate will have experience working within SaaS, enterprise technology, compliance, telecommunications, cloud, or regulated technology environments and will be comfortable operating across both strategic and operational responsibilities.

Key Responsibilities

Partner Programme Ownership

• Own and develop the company’s overall partner programme strategy and operational framework.
• Define partner tiers, accreditation models, incentives, engagement standards, and programme benefits.
• Continuously evolve the partner programme to support business growth, scalability, and market expansion.
• Ensure consistency of partner experience across onboarding, enablement, sales engagement, and support.
• Develop and maintain partner programme policies, governance, and operational standards.

Partner Relationship Management

• Build and maintain strong relationships with strategic third‑party partners, resellers, integrators, and alliance organisations.
• Act as the primary commercial and operational point of contact for assigned partners.
• Conduct regular business reviews, planning sessions, and performance evaluations.
• Drive partner engagement, alignment, and long‑term strategic collaboration.
• Support joint go‑to‑market and revenue‑generating initiatives.

Partner Onboarding

• Own the end‑to‑end onboarding process for new third‑party partners.
• Coordinate internal stakeholders to ensure smooth operational activation and readiness.
• Define onboarding processes, standards, and documentation.
• Ensure partners understand commercial models, compliance obligations, support structures, and delivery expectations.

Partner Training & Enablement

• Design and manage structured partner enablement and certification programmes.
• Deliver product, operational, compliance, and commercial training sessions.
• Create and maintain partner‑facing documentation, training materials, sales playbooks, and enablement content.
• Ensure partners remain current with platform updates, product developments, and regulatory requirements.
• Monitor partner competency and certification status.

PRM Platform Ownership

• Own the company’s Partner Relationship Management (PRM) platform and partner portal.
• Manage platform administration, structure, user access, workflows, content, and reporting.
• Ensure the PRM platform effectively supports onboarding, training, communications, deal registration, and partner engagement activities.
• Work with internal stakeholders and vendors to continuously improve platform functionality and partner experience.
• Develop reporting and analytics to measure partner engagement and programme effectiveness.

Partner Performance & Governance

• Monitor partner performance, pipeline contribution, customer success, and operational effectiveness.
• Track partner KPIs including revenue growth, certification levels, service quality, and engagement metrics.
• Identify performance gaps and implement improvement plans where necessary.
• Support escalation management and resolution of partner‑related operational issues.

Cross‑Functional Collaboration

• Work closely with Sales, Product, Customer Success, Compliance, Marketing, and Service teams to ensure partner alignment.
• Provide market and partner feedback into product and commercial strategy discussions.
• Help define scalable operational frameworks as the partner ecosystem expands globally.

Required Skills & Experience

• Proven experience in Partner Management, Channel Management, Alliances, or Partner Enablement roles.
• Experience designing or managing partner programmes and partner ecosystems.
• Strong experience onboarding and managing third‑party technology partners.
• Experience administering or managing Partner Relationship Management (PRM) platforms.
• Background in SaaS, enterprise software, cloud, telecommunications, compliance, or regulated technology environments.
• Strong communication, presentation, and training delivery skills.
• Excellent organisational and stakeholder management capabilities.
• Commercial awareness with the ability to balance partner success and business objectives.
• Ability to operate both strategically and operationally in a scaling organisation.

Desirable Experience

• Experience within compliance, regulated communications, archiving, cybersecurity, or financial services technology sectors.
• Familiarity with Microsoft technologies including Teams, Azure, and enterprise collaboration platforms.
• Experience developing partner accreditation or certification programmes.
• Knowledge of channel sales methodologies and indirect revenue models.
• Experience managing international partner networks.

Personal Attributes

• Highly collaborative and relationship focused.
• Commercially minded with strong operational discipline.
• Confident trainer and presenter.
• Proactive and self‑motivated.
• Detail‑oriented with excellent follow‑through.
• Comfortable operating in a fast‑paced growth environment.
• Strong problem‑solving and coordination skills.

Success Measures

• Successful onboarding and activation of new partners.
• Growth in partner‑generated pipeline and revenue contribution.
• High partner engagement and certification completion rates.
• Successful adoption and utilisation of the PRM platform.
• Positive partner satisfaction and retention metrics.
• Consistent operational and compliance standards across the partner ecosystem.
• Scalable and effective partner programme delivery.

What We Offer

• Competitive salary up to £75,000 per year
• Private Health and Dental Care (BUPA)
• Free On‑Site Gym
• Free access to Udemy
• Employee Assistance Programme
• Free parking
• Smart Casual dress
• Opportunities for professional growth and advancement
• Dynamic and innovative work environment
• Opportunity to make your mark in a high‑growth industry
• A beautiful office in the historic Cheshire town of Knutsford, with easily accessible public transport links to Manchester and Chester

This role is on‑site, based at our office in Knutsford.

Reports Into: Chief Executive Officer

To apply for this role, please send a covering letter and CV to [e-mail]