Partner Operations Manager

Akkodis; Manchester; Hybrid; GBP 70,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Employee benefits

Job summary

Modis is seeking a Partner Operations Manager in Manchester to lead the external partner network, shaping governance and service standards. This role sits hybrid in Manchester and offers a route to influence how partnerships deliver value across the organisation.

You will work across multiple business functions to ensure partnerships support growth, deliver excellent service and are governed to maximise efficiency and scalability.

Qualifications

• Experience managing complex operational relationships including external partners, suppliers, service providers and key stakeholders.
• Experience managing the full partner life cycle.
• Track record of improving processes and driving performance.

Responsibilities

• Understand the operational needs of the growing business and how that affects partner requirements.
• Support onboarding of new partners and manage relationships with key external partners.
• Establish performance metrics, reporting and management information.
• Collaborate with stakeholders to translate business requirements into effective partner relationships.
• Develop governance processes and service standards.
• Monitor partner performance and drive service improvement initiatives.
• Coordinate due diligence, compliance and contract lifecycle activities.

Skills

Partner relationship management

Stakeholder management

Data-driven decision making

Process improvement

Governance

Project coordination

Ownership and leadership

Job description

Partner Operations Manager

£70,000 - £75,000 + Benefits
Manchester | Hybrid Working

Looking for an opportunity where you can build meaningful partnerships and help shape operational excellence?

We're supporting a growing organisation as it looks to appoint a Partner Operations Manager to play a key role in the development and management of its external partner network.

This is a fantastic opportunity to influence how partner relationships are structured, governed and continuously improved. You'll work across a range of business functions, helping ensure external partnerships deliver excellent service, support operational objectives and remain aligned to the organisation's long-term growth plans.

What You'll Be Doing

• Understanding the operational needs of the growing business and how that effects partner requirements.
• Supporting the identification, evaluation and onboarding of new partners.
• Managing relationships with key external partners and service providers.
• Establishing performance metrics, reporting and management information.
• Working collaboratively with key stakeholders to understand business requirements and translate them into effective partner relationships.
• Developing operational frameworks, governance processes and service standards.
• Monitoring partner performance and driving service improvement initiatives.
• Supporting supplier reviews, commercial discussions and contract life cycle activities.
• Coordinating due diligence, compliance and governance requirements.
• Identifying opportunities to improve efficiency, scalability and operational performance.
• Helping embed best practice across partner management activities.

What We're Looking For

• Experience managing complex operational relationships including external partners, suppliers, service providers and key stakeholders.
• Experience managing the full partner life cycle
• A track record of improving processes, driving performance and implementing sustainable ways of working.
• Strong stakeholder management skills, with the ability to build credibility and influence across different teams and levels of seniority.
• Commercial awareness and the ability to balance quality, risk, cost and operational outcomes.
• Confidence using data, reporting and operational insight to support decision-making and identify improvement opportunities.
• Strong problem-solving skills and the ability to navigate ambiguity whilst maintaining momentum.
• An organised and proactive approach, with the ability to manage multiple priorities and deliver results.
• Most importantly, we're looking for somebody who enjoys taking ownership, building strong relationships and helping a growing organisation develop and scale.

Why Join?

This is an opportunity to join a business that is continuing to invest in its people, processes and operational capabilities, offering the chance to make a genuine impact.

• Influence: Play a key role in how external partnerships are managed and developed.
• Ownership: Help build and improve frameworks, processes and ways of working.
• Exposure: Work with stakeholders across multiple business functions and levels of seniority.
• Development: Join a growing organisation with plenty of opportunity to broaden your experience.
• Variety: Combine operational delivery, relationship management, governance and continuous improvement.
• Culture: Collaborative environment where ideas are welcomed and individuals are encouraged to make a difference.

If you're looking for a role where you can combine operational leadership, stakeholder engagement and partnership management while helping a growing organisation scale effectively, we'd love to hear from you.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.