Participation & Co-Production Co-ordinator

NORFOLK AND SUFFOLK NHS FOUNDATION TRUST; Norwich; On-site; GBP 20,000 - 27,000; Full time

Job summary

Norfolk and Suffolk NHS Foundation Trust is seeking an Administrator to support co-production, involvement and engagement across the Trust. The role involves coordinating events, workshops and sessions, preparing materials, and ensuring access support for participants.

You will work with service users, carers and community groups, maintaining records and supporting safeguarding and data protection requirements. A collaborative, inclusive approach is essential.

Qualifications

• Experience in administrative or coordination roles.
• Strong organisational and record-keeping skills.
• Excellent communication and safeguarding/data protection awareness.

Responsibilities

• Coordinate events and sessions, including venues, materials, and access support.
• Maintain records of involvement activities and manage registration for participants.
• Draft communications and governance documentation, support internal reporting and feedback processes.

Job description

for an Administrator. By supporting effective communication and coordination, they will help create safe, inclusive spaces where all voices are valued.Based at County Hall, Norwich, the role involves attending team anchor days and working from Trust premises when not supporting workshops, events, or community meetings.,

This role supports the delivery of safe, inclusive and accessible co-production, involvement, and engagement activities across the Trust. You will work closely with service users, carers, and community groups to build respectful, recovery-focused relationships and create positive channels for two-way communication.

A key part of the role is organising the practical elements of events and sessions--whether large-scale programmes or smaller workshops--including venues, technology, materials, and access support.You will maintain accurate records of involvement activities, manage the registration process for people with lived experience, and coordinate attendance at meetings and workshops. Ensuring compliance with Trust policies on safeguarding, data protection, inclusion, and reimbursement is essential.

The role also involves preparing documentation for governance purposes, supporting internal reporting, and drafting communications to promote involvement opportunities.

Acting as an ambassador for participation, you will attend events, deliver training to participants and staff and help staff understand their responsibilities around co-production. You will contribute to developing tools and resources, maintain team platforms and materials, and support feedback processes such as the Friends and Family Test. Continuous learning and sharing insights to improve participation practices are integral to this role.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.