Participation Business Support Officer| Permanent| Full- Time

Lancashire County Council; Lancashire; On-site; GBP 19,000 - 20,000; Full time

Job summary

Lancashire County Council's Children’s Services Support Hub (CSSH) / MASH is seeking a Participation & Feedback Officer to ensure children, young people, and families have their voices heard after contact with the service.

You will collect and analyse feedback, identify themes and opportunities, and present findings to support service improvement, promoting participation and co-production across the team.

Qualifications

• Experience engaging with children and families to gather feedback.
• Ability to analyse feedback and identify themes for service improvements.
• Excellent written and verbal communication.

Responsibilities

• Engage directly with children, young people, and families to gather feedback on experiences.
• Create safe, accessible opportunities for sharing views.
• Capture and analyse feedback to identify themes and improvement areas.
• Present findings and recommendations to support service development.
• Champion participation and co-production across the service.
• Collaborate with managers and practitioners to translate feedback into action.
• Promote the voice of service users in service planning.

Skills

Stakeholder engagement

Communication with families

Data collection and analysis

Report writing

Job description

Job Description

Salary £18,562 - £18,933 Per annum | Permanent | Full Time - 37 hours per week

Job Description

Salary £18,562 - £18,933 Per annum | Permanent | Full Time - 37 hours per week

International Sponsorship – this role is not open to international sponsorship

Children's Services Support Hub (CSSH) / Multi-Agency Safeguarding Hub (MASH)

Are you passionate about ensuring children, young people, and families have their voices heard? Do you believe that feedback and lived experience should shape and improve services?

We're looking for a dedicated and compassionate Participation & Feedback Officer to join our Children's Services Support Hub (CSSH) / MASH team. This unique role places children, young people, and families at the heart of service improvement by gathering their experiences, feedback, and views following their interactions with our service.

As the Participation & Feedback Officer, you will work directly with children, young people, and their families to understand their experiences of contacting or being assessed by the Children's Services Support Hub/MASH.

Through meaningful conversations and engagement, you will ensure that their voices, perspectives, and lived experiences inform how services are delivered.

• Engage directly with children, young people, and families to gather feedback on their experiences with Children's Services Support Hub/MASH.
• Create safe, inclusive, and accessible opportunities for children and families to share their views.
• Capture and analyse feedback, identifying themes, strengths, and opportunities for improvement.
• Present findings and recommendations to support service development and continuous improvement.
• Promote the voice of children, young people, and families throughout Children's Services.
• Support the development of a reflective and learning culture within the Children's Services Support Hub/MASH.
• Work collaboratively with managers and practitioners to ensure feedback translates into meaningful service improvements.
• Champion participation, co-production, and customer experience across the service.

For More information or an informal discussion about the role, please contact Team Manager Hannah Wiggin - [e-mail]

The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful, you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

Job Description/Person Specification

Local Government Reorganisation

The Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, East and West Lancashire from April 2028.

If you are successful in your application, you will initially join Lancashire County Council. However, as part of the planned transition, your employment will transfer to one of the new unitary councils from April 2028, subject to the implementation of the reorganisation and relevant employment legislation.

Throughout this period, our focus remains on delivering excellent services to our communities. By joining us now, you'll play an important role in shaping the future of local government and helping to build a strong new organisation that will serve residents for years to come.