Part Time Vehicle Damage Assessor

Solus Accident Repair Centres; Washington; On-site; GBP 25,000 - 35,000; Part time

Job summary

An established industry player is seeking dedicated Repair Consultants to enhance customer satisfaction and streamline vehicle repairs. This part-time role offers flexibility and the chance to work closely with a skilled production team. You'll be responsible for estimating repairs, maintaining documentation, and ensuring seamless communication with customers and engineers. With a competitive salary and numerous perks, this is an excellent opportunity to grow in the automotive repair sector. Join a company that values inclusivity and offers a supportive work environment, ensuring your contributions make a real impact.

Benefits

Competitive salary

Bonus opportunity

Company pension scheme

33 days' holiday

Discount on Aviva products

Aviva Save As You Earn scheme

Parental and carer's leave

Group Income Protection

24/7 GP access

Qualifications

• Experience in automotive repair industry is desirable.
• Strong customer service skills to ensure high-quality service.

Responsibilities

• Carry out computerized estimates using Audatex.
• Communicate with customers regarding repair information.

Skills

Customer service skills

Planning and organisational skills

Flexibility and adaptability

Knowledge of automotive repair

Education

ATA Accreditation

Valid driving licence

Tools

Audatex

Advance system

Job description

Overview

This unique part-time opportunity can work around you. Let us know how many hours you would like to work, up to a maximum of 40 hours per week, Monday to Friday.

Responsibilities

The Role:

Solus Repair Consultants are pivotal in our customers story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.

• Carry out computerised estimates using Audatex
• Communicate with customers to provide repair information and an indication of completion time
• Compile all relevant information and complete supporting documentation
• Record all estimate / repair information on the Advance system
• Monitor progress of the vehicle through the repair process
• Negotiate estimates with the Aviva Engineer when required
• Discuss claim related issues with the Aviva Engineers
• To identify opportunities for non-insurance related repairs
• To conduct mobile and drive by estimates
• To maintain and secure allocated equipment
• To assist other team members as and when required

Qualifications

Desirable qualifications and experience:

Proven experience or knowledge of working in the automotive repair industry

• ATA Accredited
• Customer service skills - experience of delivery high quality service to customers
• Planning and organisational skills
• Flexibility and adaptability managing workflow across a number of department/specialisms
• Valid driving licence

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer's leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.

You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater. Repairs, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive, Automotive Mechanic, Mechanic, Vehicle Mechanic, Estimator, VDA, Vehicle Damage Assessor etc