Part Time Vehicle Damage Assessor

Solus Accident Repair Centres; Sunderland; On-site; GBP 22,000 - 30,000; Part time

Job summary

An established industry player offers a unique part-time role for Repair Consultants, pivotal in enhancing customer satisfaction. You will work closely with a skilled production team, responsible for recording and estimating repair information while ensuring effective communication with customers. This role provides flexibility in hours, allowing you to work up to 40 hours per week. Join a company renowned for its award-winning apprenticeship program and commitment to inclusivity, where your contributions will help shape the future of vehicle repair. If you are passionate about delivering high-quality service, this opportunity is perfect for you.

Benefits

Competitive salary

Bonus opportunity

Company pension scheme

33 days’ holiday

Discount on Aviva products

Aviva Save As You Earn scheme

Supportive policies

Wellbeing focus

Qualifications

• Proven experience in automotive repair industry is preferred.
• Strong customer service skills and ability to manage workflow.

Responsibilities

• Record and estimate repair information while ensuring customer satisfaction.
• Communicate with customers regarding repair progress and completion times.

Skills

Customer service skills

Planning and organisational skills

Flexibility and adaptability

Knowledge of automotive repair

Negotiation skills

Education

ATA Accreditation

Valid driving licence

Tools

Audatex

Advance system

Job description

Overview

This unique part-time opportunity can work around you. Let us know how many hours you would like to work, up to a maximum of 40 hours per week, Monday to Friday.

Responsibilities

The Role:

Solus Repair Consultants are pivotal in our customers' story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.

• Carry out computerised estimates using Audatex
• Communicate with customers to provide repair information and an indication of completion time
• Compile all relevant information and complete supporting documentation
• Record all estimate/repair information on the Advance system
• Monitor progress of the vehicle through the repair process
• Negotiate estimates with the Aviva Engineer when required
• Discuss claim-related issues with the Aviva Engineers
• Identify opportunities for non-insurance related repairs
• Conduct mobile and drive-by estimates
• Maintain and secure allocated equipment
• Assist other team members as and when required

Qualifications

Desirable qualifications and experience:

• Proven experience or knowledge of working in the automotive repair industry
• ATA Accredited
• Customer service skills – experience delivering high-quality service to customers
• Planning and organisational skills
• Flexibility and adaptability managing workflow across a number of departments/specialisms
• Valid driving licence

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus is proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us?

Apply online today, and our team will be in touch within 14 days.