Part Time Vehicle Damage Assessor

Solus - an Aviva company; Exeter; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a leading company in vehicle repairs as a Solus Repair Consultant, where you will play a key role in ensuring customer satisfaction and efficient repair processes. This part-time position offers flexible hours and a supportive work environment, emphasizing customer engagement and quality service.

Benefits

Competitive salary based on location, skills, and experience

Bonus opportunity tied to performance

Company pension scheme with employer contributions

33 days' holiday, with buy/sell options

40% discount on Aviva products

Supportive parental policies

Wellbeing tools including 24/7 GP access

Qualifications

• Proven experience in the automotive repair industry.
• Valid driving licence.
• Experience delivering high-quality service.

Responsibilities

• Carry out computerised estimates using Audatex.
• Communicate with customers regarding repair status.
• Record all estimate/repair information on the Advance system.

Skills

Customer service skills

Planning and organisational skills

Flexibility and adaptability

Education

ATA Accredited

Job description

3 weeks ago Be among the first 25 applicants

Overview

This unique part-time opportunity can work around you. Let us know how many hours you would like to work, up to a maximum of 40 hours per week, Monday to Friday.

Overview

This unique part-time opportunity can work around you. Let us know how many hours you would like to work, up to a maximum of 40 hours per week, Monday to Friday.

Responsibilities

The Role:

Solus Repair Consultants are pivotal in our customers story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.

• Carry out computerised estimates using Audatex
• Communicate with customers to provide repair information and an indication of completion time
• Compile all relevant information and complete supporting documentation
• Record all estimate / repair information on the Advance system
• Monitor progress of the vehicle through the repair process
• Negotiate estimates with the Aviva Engineer when required
• Discuss claim related issues with the Aviva Engineers
• To identify opportunities for non-insurance related repairs
• To conduct mobile and drive by estimates
• To maintain and secure allocated equipment
• To assist other team members as and when required
  
  

Qualifications

Desirable qualifications and experience:

Proven experience or knowledge of working in the automotive repair industry

• ATA Accredited
• Customer service skills - experience of delivery high quality service to customers
• Planning and organisational skills
• Flexibility and adaptability managing workflow across a number of department/specialisms
• Valid driving licence
  
  

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer's leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
  
  

At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.

You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater. Repairs, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive, Automotive Mechanic, Mechanic, Vehicle Mechanic, Estimator, VDA, Vehicle Damage Assessor etc

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Vehicle Repair and Maintenance

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