Part Time Vehicle Damage Assessor

Solus Accident Repair Centres; Exeter; On-site; GBP 25,000 - 35,000; Part time

Job summary

Ein innovatives Unternehmen im Bereich Fahrzeugreparatur sucht engagierte Solus Repair Consultants, die eine Schlüsselrolle in der Kundenbetreuung und der Zusammenarbeit mit einem talentierten Produktionsteam spielen. In dieser spannenden Teilzeitstelle haben Sie die Flexibilität, Ihre Arbeitsstunden anzupassen, während Sie die Verantwortung für die Erstellung von Kostenvoranschlägen und die Sicherstellung der Kundenzufriedenheit übernehmen. Mit einer hervorragenden Kundenbewertung und einem unterstützenden Arbeitsumfeld bietet dieses Unternehmen eine großartige Gelegenheit, Ihre Karriere in der Automobilbranche voranzutreiben und gleichzeitig einen positiven Einfluss auf die Kunden zu haben.

Benefits

Wettbewerbsfähiges Gehalt

Bonusmöglichkeiten

Betriebliche Altersvorsorge

33 Tage Urlaub

Rabatte auf Aviva-Produkte

Erfolgsbeteiligung über das Aviva-Programm

Unterstützende Richtlinien

Fokus auf Wohlbefinden

Qualifications

• Erfahrung in der Automobilreparaturbranche ist wünschenswert.
• Kundenservice und hohe Servicequalität sind entscheidend.

Responsibilities

• Durchführung von computergestützten Schätzungen und Kommunikation mit Kunden.
• Überwachung des Fortschritts von Fahrzeugen im Reparaturprozess.

Skills

Kundenservicefähigkeiten

Planungs- und Organisationsfähigkeiten

Flexibilität und Anpassungsfähigkeit

Kenntnisse in der Automobilreparatur

Education

ATA Akkreditierung

Gültiger Führerschein

Tools

Audatex

Advance System

Job description

Overview

This unique part-time opportunity can work around you. Let us know how many hours you would like to work, up to a maximum of 40 hours per week, Monday to Friday.

Responsibilities

The Role:

Solus Repair Consultants are pivotal in our customers' story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.

• Carry out computerised estimates using Audatex
• Communicate with customers to provide repair information and an indication of completion time
• Compile all relevant information and complete supporting documentation
• Record all estimate/repair information on the Advance system
• Monitor progress of the vehicle through the repair process
• Negotiate estimates with the Aviva Engineer when required
• Discuss claim related issues with the Aviva Engineers
• Identify opportunities for non-insurance related repairs
• Conduct mobile and drive-by estimates
• Maintain and secure allocated equipment
• Assist other team members as and when required

Qualifications

Desirable qualifications and experience:

• Proven experience or knowledge of working in the automotive repair industry
• ATA Accredited
• Customer service skills – experience of delivering high quality service to customers
• Planning and organisational skills
• Flexibility and adaptability managing workflow across a number of departments/specialisms
• Valid driving licence

Who are Solus?

Solus, owned by Aviva, is one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average with a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus is proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us?

Apply online today, and our team will be in touch within 14 days.

You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive Mechanic, Estimator, VDA, Vehicle Damage Assessor, etc.