Part-Time Valuation Support Specialist | Customer Service

Simplify; St. Ives; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

Competitive salary

Quarterly bonus

Holiday entitlement

Pension

Life Assurance

Employee assistance

Maternity leave

Paternity pay

Adoption pay

Job summary

Simplify is seeking a Customer Service Assistant in St Ives, Cambridgeshire. This part-time role covers 15 hours per week, with shifts on Mondays and Tuesdays 09:00-17:30.

The role sits within the Developer Valuation team, focusing on delivering excellent customer service and efficient booking of valuation appointments. You will be the first point of contact for customers, handle referrals, and work to SLA targets.

Qualifications

• Experience in busy office environments is advantageous.
• Excellent communication and listening skills.
• Able to remain focused while handling repetitive tasks.

Responsibilities

• Be the first point of contact for customers via phone and email.
• Book valuations and manage referrals within SLA.
• Prioritise tasks to ensure urgent bookings are actioned promptly.

Skills

Phone calls

Customer service

Telephone skills

Teamwork

Job description

Simplify is seeking a Customer Service Assistant in St Ives, Cambridgeshire. This part-time role covers 15 hours per week, with shifts on Mondays and Tuesdays 09:00-17:30.

The role sits within the Developer Valuation team, focusing on delivering excellent customer service and efficient booking of valuation appointments. You will be the first point of contact for customers, handle referrals, and work to SLA targets.