Customer Service Assistant - Part-Time

Simplify Group; St. Ives; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

Competitive salary

Quarterly bonus

Holiday entitlement

Pension

Life Assurance

Employee assistance

Maternity leave

Paternity pay

Adoption pay

Job summary

Simplify is seeking a Customer Service Assistant in St Ives, Cambridgeshire. This part-time role covers 15 hours per week, with shifts on Mondays and Tuesdays 09:00-17:30.

The role sits within the Developer Valuation team, focusing on delivering excellent customer service and efficient booking of valuation appointments. You will be the first point of contact for customers, handle referrals, and work to SLA targets.

Qualifications

• Experience in busy office environments is advantageous.
• Excellent communication and listening skills.
• Able to remain focused while handling repetitive tasks.

Responsibilities

• Be the first point of contact for customers via phone and email.
• Book valuations and manage referrals within SLA.
• Prioritise tasks to ensure urgent bookings are actioned promptly.

Skills

Phone calls

Customer service

Telephone skills

Teamwork

Job description

CUSTOMER SERVICE ASSISTANT

Part-Time - 15 hours per week; Mondays & Tuesdays 09:00-17:30

ST IVES, CAMBRIDGESHIRE

£24,879.83 + bonus (£26,879.83 OTE) - pro-rata'd to£9,951.93(£10,751.93 OTE)

If you are a Customer Service professional who is looking forthe potential toearngood money whilst working for the largest conveyancing and property services group in the UK, then keep reading!

THE JOB

Working within the busy Developer Valuation team, the successful applicant will manage their own case load in an exemplary manner, encompassing best practices and the SLA's set within the department.

Known internally as the Valuation Support Consultant, theCustomer Service Assistant is responsible for phoning up new referrals within the SLA and booking in agent valuations. You will be responsible for your own task list and will need to prioritise to make sure the most urgent bookings are actioned first.

A determined focus on targets, customer service, and overall performance will be key to your success, as will a strong sense of teamwork.

BENEFITS

• Competitive Salary of £24,879.83 + quarterly bonus (£26,879.83OTE), pro-rata'd to£9,951.93(£10,751.93 OTE)
• 25 Days' Holiday increasing with length of service
• Plus 8 Days' Public Holiday
• Pension
• Option To Buy Or Sell Holiday
• Life Assurance
• Employee Assistance Programme
• Enhanced Maternity
• Paternity & Adoption Pay
• Free Conveyancing Legals
• GP-24 Hour Service
• Retail Discounts
• Plus Many More!

WHAT YOU’LL BE DOING

This role is all about being the first point of contact to our customers and leaving them with an excellent first impression to match!

You will work closely with the wider Valuations team and liaise with estate agents, taking calls and bookings for valuation appointments.

You’ll be confident, friendly and professional on the telephone, with a passion for providing outstanding customer service.

REQUIREMENTS

You will spend most of your time on the phone often performing repetitive tasks so you'll need to be confident making and taking calls, and able to remain focused on the job at hand without getting easily bored or distracted.

You will be unflappable under pressure and able to pay attention to detail to provide accurate work even when dealing with conflicting tasks and priorities.

You will go above and beyond to provide an exceptional customer service, and assistance to your team mates when they are busy and need help and support.

Lastly, communication will come easy to you. You’ll have a naturally engaging communication style and an empathetic approach when dealing with customers who may be upset and under pressure.

Full training will be provided for the right person, however it is helpful for candidates to have some experience of having worked in a busy office setting at some point previously.

This role is a fantastic first step into the world of Property and whilst we can make no promises, we have ademonstrable track record of developing dedicated and strongly performing members of this team into more senior positions across this division over time.

OUR PEOPLE

Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

ABOUT US

Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer