Part-Time Technical Support Partner | Night Premium

jlp; Southampton; On-site; GBP 28,000 - 34,000; Part time

Job summary

John Lewis Partnership is seeking a Technical Support Partner in Southampton, delivering technical expertise for electrical products sold in John Lewis. You’ll diagnose and troubleshoot issues and liaise with repairers and suppliers to resolve customer problems promptly.

Night Premium applies for hours 22:00–06:00 at £4.25 per hour, with Enhanced Hours Premium arrangements for existing Partners. The role is a permanent part-time position offering customer-focused service in-store and online

Qualifications

• Good communication skills to engage with 3rd party suppliers and internal stakeholders.
• High level of product knowledge and expertise.
• Technical support experience.
• Experience in a customer facing retail environment.
• Ability to troubleshoot product related issues.

Responsibilities

• Offering exceptional customer service to our customers by showing empathy with their product related issue.
• Keeping the customer up to date with product repairs.
• Adhering to the business systems and processes to minimise loss and protect profitability.
• Troubleshooting technical issues as a first point of resolution where possible.
• Supporting the wider shop team with general shop-keeping tasks and customer service.

Skills

Good communication

Product knowledge

Technical support

Job description

John Lewis Partnership is seeking a Technical Support Partner in Southampton, delivering technical expertise for electrical products sold in John Lewis. You’ll diagnose and troubleshoot issues and liaise with repairers and suppliers to resolve customer problems promptly.

Night Premium applies for hours 22:00–06:00 at £4.25 per hour, with Enhanced Hours Premium arrangements for existing Partners. The role is a permanent part-time position offering customer-focused service in-store and online